About the Company

Arlberg Hotel is one of Mount Buller’s most iconic, premium alpine accommodation and hospitality destinations, offering ski-in ski-out access, unique mountain hospitality recently refurbished in-house café, dining, bar, ski hire services and a vibrant social atmosphere. We deliver a memorable experience for every guest, whether hitting the slopes or enjoying après ski comforts.

As a high-volume, fast-paced and dynamic alpine operation, Arlberg is committed to delivering exceptional guest experiences throughout the snow season and beyond. From weddings and conferences to retreats, group events and special celebrations, the hotel continues to evolve as a sought-after destination for both leisure and curated experiences year-round.

Opportunity to lead operations within a recognised alpine hotel

Fast-paced, rewarding environment with recurring seasonal guests

Benefits

- Competitive salary + performance bonuses
- Meal provided during peak season
- Fast-paced, adventurous lifestyle
- Ski-in, ski-out working workplace with ski and lift pass all inclusive

About the Role

The Hotel Manager is responsible for the end-to-end performance of the hotel, overseeing all departments across accommodation, F&B;, ski hire services, front office, housekeeping, maintenance and property management. This role ensures smooth day-to-day operations while also driving long-term improvements in efficiency, guest satisfaction and profitability. This position holds responsibility acting as the operational execution lead for hotel strategy.

You’ll serve as the hotel’s lead ambassador and custodian of guest experience. Combining strategic oversight with a strong floor presence,



you’ll ensure the seamless delivery of service excellence across all departments whilst also being hands‑on as needed. This role is ideally suited to a proactive hospitality leader who thrives in a fast‑paced environment, enjoys being on the floor with their team and understands how to balance outstanding service with strong business results.

You’ll foster a culture built on engagement, accountability, and innovation, empowering your team to deliver consistently outstanding results. If you’re a natural leader who thrives on creating memorable moments and motivating others to do the same, this is your next career‑defining opportunity.

Key Responsibilities

Strategic & Operational Leadership

- Support the Executive Team as you will lead the execution of operational strategy across all hotel accommodation, F&B; and ski-hire departments, ensuring alignment with business goals
- Develop and implement SOPs, seasonal readiness plans, and process improvements
- Identify operational enhancements to lift guest satisfaction, efficiency, and profitability
- Your role is to ensure continuity of operations and support in strategic decision-making
- Manage operational budgets, P&L; performance, labour costs, forecasting, inventory management and cost control
- Utilise Average Daily Rate (ADR), Revenue Per Available Room (RevPAR)



and occupancy metrics to optimise room revenue and maximise yield throughout the season.
- Monitor financial KPIs across all departments, analyse performance reports, and present insights and recommendations to the GM and Executive Team
- Provide accurate weekly forecasting and yield strategies to maximise occupancy and revenue
- Foster a positive, high‑performing and collaborative team culture aligned with Arlberg’s alpine hospitality standards
- Manage and coach department heads and seasonal staffing teams to ensure all are engaged and committed to deliver excellent customer service
- Lead recruitment, onboarding, training, rostering, and performance management in collaboration with department supervisors
- Foster a high‑performance culture centred on accountability, teamwork, and service excellence within a fast‑paced, high‑volume environment

Accommodation & Guest Experience

- Uphold Arlberg Hotel’s service standards and brand values
- Represent the hotel professionally through guest engagements and corporate networking. Ensuring exceptional guest experiences from check-in to check-out across all touchpoints
- Act as the escalation point for guest issues, driving timely and solutions‑focused resolutions
- Monitor guest reviews/feedback (on‑site and online) and proactively improve service standards
- Proactively manage occupancy levels, room readiness, and operational flow to maintain efficiency and service standards during high‑demand periods
- Manage privately owned apartments under a management agreement
- Oversee privately owned apartments operating under management agreements
- Support manage individual and group accommodation bookings through RMS

📌 Hotel Manager (Mansfield Shire)
🏢 Create Careers
📍 Mansfield Shire