Small General Practice – Pakenham, VIC

Are you a friendly, caring and organised person who enjoys helping others and thrives in a busy environment? We are seeking a Casual Medical Receptionist to join our welcoming team at our small general practice in Pakenham.

We are looking for someone who is a quick learner, can confidently multitask and maintain a calm, professional and caring approach, even during busy periods.

As our reception team is the first point of contact for our lovely patients, it is important that you can make every patient feel welcomed, supported and cared for from the moment they walk through our doors or contact us by phone.

Healthcare experience is an advantage but not essential, as full training will be provided. We welcome applicants with reception or customer service experience who have the right attitude and a genuine interest in patient care.

About the role

- Casual position, commencing as soon as possible.
- Days and hours to be negotiated with the successful applicant.
- Flexibility to provide additional cover during periods of staff sick leave and annual leave is highly desirable.
- Hourly rate will be dependent on experience.

Our practice operates Monday from 8:00 am to 6:00 pm and Tuesday to Friday from 8:00 am to 5:00 pm, with some flexibility around working hours.

You will be joining a supportive team of four administration staff and four nurses, where teamwork, communication and contributing to a positive workplace culture are a high priority.

Key responsibilities

- Greeting patients on arrival and providing a friendly, welcoming first point of contact.
- Answering incoming calls and responding to patient and other healthcare provider enquiries.
- Scheduling appointments and managing follow-up bookings.
- Processing EFTPOS payments and Medicare claims.
- Creating and maintaining accurate patient records.




- Sending and faxing letters, referrals and other correspondence.
- Ensuring results and correspondence are received and appropriately managed.
- Providing general administrative support to doctors, nurses and the wider team.
- Maintaining patient confidentiality and supporting the smooth day-to-day running of the practice.

About you

We are looking for someone who:

- Has previous reception or customer service experience (healthcare experience is highly regarded but not essential).
- Is a quick learner who is confident learning new systems and processes.
- Is reliable, honest and punctual.
- Has excellent written and verbal communication skills.
- Can multitask, manage competing priorities and work efficiently in a busy environment.
- Maintains a calm, caring and skilled manner, even under pressure.
- Has strong organisational skills, attention to detail and excellent time management.
- Enjoys working collaboratively and contributing to a positive team environment.
- Is comfortable using computers and learning practice management software.
- Has experience with Best Practice software (preferred but not essential).

Why join our team?

We pride ourselves on providing a friendly and supportive environment for both our patients and our staff. We value people who take pride in their work, show compassion towards others and understand the importance of creating a positive patient experience.

If you are someone who can keep a cool head when things get busy, enjoys helping people and brings a warm, caring attitude to everything you do, we would love to hear from you!

How to apply

Please submit your resume and a brief cover letter outlining your experience, availability and why you would be a great fit for our team.

We look forward to welcoming the right person to our practice!

Pay: $21.38 – $31.00 per hour

Work Location: In person

📌 Medical Receptionist (Pakenham)
🏢 Station Street Clinic
📍 Pakenham