Admin & Care Coordinator – NDIS

Centre of Hope – Aged and Disability Services

Location: Remote / Work From Home and sometimes travel to clients – Sydney, NSW
Job Type: Full-Time, Permanent
Salary: $65,000 per year + superannuation (subject to applicable award minimums)
Schedule: Monday to Friday, 9:00 am – 5:00 pm
Travel: Occasional client visits required (kilometres reimbursed)

Centre of Hope is looking for an experienced, reliable and highly organised Admin & Care Coordinator to join our growing team.

This is a full-time, work-from-home position managing the daily coordination of our NDIS community access and in-home care support services.

We are looking for someone who has previous experience in the NDIS sector, is confident managing rosters and client intake, and can communicate professionally with clients, families and support workers.

The successful applicant must be organised, responsive and comfortable working independently in a busy environment.

Key Responsibilities

- Manage all new client enquiries, referrals and intake processes.
- Coordinate community access and in-home care services.
- Organise support worker rosters, schedules and shift allocations.
- Match support workers with clients based on their needs and preferences.
- Manage roster changes, cancellations and replacement staff.
- Answer phone calls and emails promptly and professionally.
- Communicate regularly with clients, families, support workers and service providers.
- Arrange and attend client intake appointments when required.
- Prepare service agreements, intake forms and other client documentation.
- Maintain accurate and up-to-date client records.
- Follow up on outstanding tasks and ensure services are delivered smoothly.
- Work closely with the management team to support daily operations.

Essential Requirements





- Previous experience working in the NDIS sector.
- Experience in administration, care coordination, client intake, and rostering.
- Positive understanding of NDIS community access and in-home care services.
- Strong organisational and time management skills.
- Excellent communication and customer service skills.
- Ability to manage multiple tasks and meet deadlines.
- Confident using computers, emails and client management systems.
- Ability to work independently and respond to enquiries in a timely manner.
- Current driver's licence and access to a reliable vehicle.
- Reliable internet connection and suitable home working environment.
- Relevant NDIS Worker Screening Check, where required.

Experience using ShiftCare or similar rostering software will be highly regarded.

What We Offer

- Full-time permanent position.
- Work-from-home flexibility.
- Monday to Friday working hours.
- Supportive and friendly team environment.
- Reimbursement for approved work-related travel kilometres.
- Annual leave, personal leave and superannuation.
- Opportunity to grow with an expanding NDIS service provider.

How to Apply

If you have NDIS experience, enjoy working with people and are confident managing client intake and support worker rosters, we would love to hear from you.

Please apply through Indeed with your resume and a short cover letter outlining your relevant experience.

Centre of Hope is an equal opportunity employer. We welcome applications from people of all backgrounds.

Pay: Up to $65,000.00 per year

Benefits:

- Travel reimbursement
- Work from home

Experience:

- NDIS administration : 1 year (Required)

Licence/Certification:

- Driver Licence (Required)

Work Authorisation:

- Australia (Required)

Willingness to travel:

- 25% (Required)

Work Location: Hybrid remote in Sydney NSW

📌 Admin & Care Coordinator – NDIS (Sydney)
🏢 Centre of Hope
📍 Sydney