Medical Receptionist / Practice Administrator – Paediatric Clinic

Location: Mater Private Hospital, Mackay QLDEmployment type: Casual | Approximately 3 days per weekHourly rate:up to $36 per hourCommencement: January 2027

About the Role

We are seeking a friendly, reliable and highly organised Medical Receptionist / Practice Administrator to join a private paediatric specialist clinic based at Mater Private Hospital in Mackay.

Our clinic provides comprehensive paediatric care, including general paediatrics, developmental and behavioural assessments, and ADHD management.

We are looking for someone who enjoys working with children and families, takes pride in providing excellent patient care and can confidently manage the day-to-day administration of a specialist medical practice.

This is an opportunity to become an integral part of a growing paediatric practice, working closely with the treating paediatrician in a supportive and family-centred setting.

Key Responsibilities

- Manage patient enquiries, phone calls, emails and appointment bookings.
- Coordinate clinic schedules, cancellations, waiting lists and follow-up appointments.
- Welcome patients and families, ensuring a friendly and professional experience.
- Manage referrals, patient records, correspondence and medical documentation.
- Process Medicare claims, billing, payments and accounts.
- Liaise with GPs, allied health professionals, hospitals and other healthcare providers.
- Assist with the coordination of patient assessments, questionnaires and clinical documentation.
- Maintain accurate records and ensure patient confidentiality.
- Support the smooth daily operation of the clinic and identify opportunities to improve administrative processes.

About You





We are looking for someone who is:

- Warm, approachable and compassionate, particularly when communicating with children and families.
- Highly organised, efficient and attentive to detail.
- An excellent communicator with strong interpersonal skills.
- Confident managing multiple tasks and competing priorities.
- Comfortable working independently and taking initiative.
- Reliable, flexible and committed to providing high-quality service.
- Competent with computers, emails and medical practice management systems.
- Professional and respectful of patient privacy and confidentiality.

Desirable Experience

- Previous experience in medical reception or specialist practice administration.
- Familiarity with Gentu or similar medical practice management software.
- Knowledge of Medicare billing and private specialist practice processes.
- Experience working in paediatric settings.

Previous medical administration experience is highly regarded; however, a positive attitude, strong organisational skills and willingness to learn are equally important.

What We Offer

- Competitive casual hourly rate up to $36.
- Approximately three working days per week, with some flexibility depending on clinic requirements.
- A supportive, friendly and family-centred working environment.
- Training and orientation before commencing independent duties.
- Opportunity to contribute to the development of a growing private paediatric practice.
- Meaningful work supporting children and their families.

How to Apply

Please submit your CV and a brief cover letter outlining your relevant experience, availability and why you would be a good fit for our clinic.

We look forward to welcoming the right person to our team.

Pay: $30.00 – $36.00 per hour

Work Location: In person

📌 Medical Receptionist / Practice Administrator – Paediatric Clinic (Mackay)
🏢 Dr Badr Paediatric Clinic
📍 Mackay