CHSP Service & Care Coordinator — All Aged Care Ltd

Location: Spring Hill, Brisbane — office-based
Employment: Full-time, Monday to Friday, with no shift work or on-call requirements
Salary: $75,000–$85,000 per year, plus superannuation and not-for-profit salary packaging, depending on experience and qualifications

About All Aged Care

All Aged Care Ltd is a not-for-profit provider delivering personalised, in-home aged care services across Brisbane and South-East Queensland. We support older Australians to live independently and with dignity through culturally inclusive, person-centred care.

About the role

This is a practical coordination role combining client service coordination, administration and communication. The successful candidate will support Commonwealth Home Support Programme (CHSP) clients from initial intake and onboarding through to ongoing service delivery.

The role works closely with our rostering team and care workers to arrange new services, communicate service requirements and coordinate changes. It does not carry responsibility for full rostering.

Key responsibilities

- Coordinate CHSP services in accordance with program guidelines and organisational policies.
- Manage client intake and onboarding, including preparing and completing sign-up documentation.
- Clearly explain CHSP and Support at Home services to clients and families.
- Coordinate current services and service changes with the rostering team.




- Communicate service requirements to care workers.
- Monitor changing client needs, support service reviews and assist with referrals for reassessment.
- Maintain accurate client records, service notes and compliance documentation.
- Communicate professionally with clients, families, care workers and internal teams.
- Assist with reporting, quality activities and general administration.

Essential requirements

- Experience in aged care or community services, preferably within CHSP, Home Care Packages or Support at Home.
- Understanding of service coordination, client onboarding and basic scheduling.
- Strong organisational and communication skills, with close attention to documentation accuracy.
- Confidence explaining aged care programs and services to clients and families.
- Proficiency with client management systems and Microsoft Office.
- A valid driver’s licence and full Australian work rights.
- A National Police Check, or willingness to obtain one.

Desirable experience

- Working closely with rostering teams and direct care workers.
- Familiarity with My Aged Care, CHSP guidelines and Support at Home.
- Previous experience as a Coordinator or Intake Officer, with strong administration skills.

We offer a supportive team environment, not-for-profit salary packaging and the opportunity to make a meaningful difference in the community.

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person

📌 CHSP Service & Care Coordinator — All Aged Care Ltd (Spring Hill)
🏢 All Aged Care
📍 Spring Hill