28 Oct
|
T2 Tea
|
Melbourne
HotDoc is seeking a Customer Service Representative to be the first point of contact for patients, practice staff and practitioners across phone, chat and email in Australia. You will own Level 1 enquiries end to end and triage deeper issues to Level 2 and 3 with a complete handover.
You will also carry administrative tasks—refunds, account changes, data entry and document handling—while learning the knowledge base and contributing to a growing support team.
📌 AI-Assisted Multi-Channel Support Lead (Melbourne)
🏢 T2 Tea
📍 Melbourne