PRACTICE MANAGER & TREATMENT COORDINATOR

Competitive Base Salary + Performance-Based Commission

We are looking for an experienced Practice Manager and Treatment Coordinator to join our dental practice, which is quickly expanding. This is a key patient-facing and management role for someone who understands dentistry, is confident coordinating high-value treatment, and can take ownership of both the patient journey and the day-to-day management of the practice.

Demonstrated previous experience in both practice management and treatment coordination, with proven results, is required. We are looking for someone who can demonstrate a track record of successful treatment conversion, effective patient follow-up, team coordination and strong practice performance.

THE ROLE

The role combines treatment coordination, patient conversion, patient follow-up, front-office responsibilities and practice management. You will work closely with clinicians and the wider team to ensure patients receive a high level of care while helping drive patient engagement, treatment acceptance and efficient practice operations.

KEY PERFORMANCE AREAS

· Treatment acceptance and conversion

· Follow-up and reactivation of outstanding patients

· Patient experience and retention

· Practice productivity and schedule utilisation

· Team coordination and accountability

· Efficient day-to-day practice operations

· Contribution to overall practice growth

TREATMENT COORDINATION & CONVERSION

You will coordinate patients through the treatment journey, from consultation through to commencement of care.

Responsibilities include:

· Presenting treatment plans, fees and payment options clearly

· Coordinating high-value and comprehensive treatment

· Helping patients understand their treatment options and next steps

· Identifying barriers to proceeding and communicating these to the clinical team

· Tracking treatment opportunities and conversion





· Working with clinicians to ensure a smooth transition from consultation to treatment

Experience coordinating the following is highly desirable:

Orthodontics | Clear Aligners | Braces | Veneers | Full Mouth Rehabilitation | Dental Implants | All-on-X / Full-Arch Implant Treatment

PATIENT FOLLOW-UP & RETENTION

You will take ownership of patient follow-up and ensure opportunities do not fall through the cracks.

This includes:

· Following up outstanding treatment plans and enquiries

· Re-engaging patients who have deferred or not proceeded

· Managing recall and overdue patients

· Following up cancelled or missed appointments

· Maintaining accurate follow-up records and next steps

· Identifying opportunities to retain and re-engage patients

PRACTICE MANAGEMENT

You will play an active role in the day-to-day management of the practice and support the wider team.

Responsibilities include:

· Coordinating clinical and administrative staff

· Monitoring workflow, schedules and daily priorities

· Maintaining systems, processes and practice standards

· Identifying and resolving operational issues

· Supporting staff training, communication and accountability

· Assisting with stock, supplies and general practice requirements

· Supporting management with performance and operational initiatives

FRONT OFFICE & PATIENT EXPERIENCE

You will also assist with front-office responsibilities as required, including:

· Checking patients in and out

· Answering calls and responding to enquiries

· Booking and coordinating appointments

· Processing payments

· Maintaining patient records





· Managing patient communications

· Supporting a professional and welcoming patient experience

ABOUT YOU

We are looking for someone with:

· Proven previous experience as a Practice Manager and Treatment Coordinator

· A demonstrated track record of results in treatment conversion and practice management

· Proven experience coordinating and converting high-value dental treatment

· Strong knowledge of dental terminology and treatment plans

· Experience with comprehensive dental treatment, including orthodontics, aligners, braces, veneers, full mouth rehabilitation, implants and/or All-on-X

· Solid communication and relationship-building skills

· Excellent organisation and follow-up skills

· Confidence discussing treatment and fees

· Experience managing and coordinating a dental team

· Experience with dental practice management software and/or CRM systems

You are proactive, reliable, accountable and a strong team player. You take ownership, follow things through and are comfortable identifying what needs to be done without waiting to be asked.

WHAT WE OFFER

Competitive base salary + performance-based commission.

Your remuneration will reflect your experience and performance, with the opportunity to increase your earnings through successful treatment coordination and contribution to practice growth.

This is an opportunity to play a significant role in a rapidly expanding dental practice, with scope to grow your responsibilities as the business continues to develop.

APPLY NOW

If you have proven experience as both a Practice Manager and Treatment Coordinator, with a demonstrated track record of results, we would love to hear from you.

Please submit your resume and a brief introduction outlining your relevant experience and achievements to [email protected]

Pay: $68,000.00 – $150,000.00 per year

Work Location: In person

📌 PRACTICE MANAGER & TREATMENT COORDINATOR (West Ryde)
🏢 Dental Clinic West Ryde
📍 West Ryde