Cash Converters is Australia’s largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.

We’re looking for a motivated and customer-focused Retail Assistant – Buys & Loans Operator to join our team at our Wodonga store in a Full Time capacity. If you enjoy connecting with people, contributing to a supportive team culture, and making a positive impact every day, then we’d love to have you on board.

Our Values at Cashies

- Responsibility - We are explicit, honest, and authentic.
- Perseverance - We show up with grit and determination.
- Equity - Everyday people helping everyday people.
- Potential - We innovate and we grow.
- Community - We do extraordinary things when we do it together.

As a Buys & Loans Operator, you'll assess and value a diverse range of items, provide tailored lending and purchasing solutions, and deliver exceptional customer service in a fast-paced retail environment.

About the Role

- Learn how to value items: Build knowledge across products by assessing condition, researching prices, and making informed decisions;
- More than just retail: Get involved in buying,



lending and problem-solving—not just selling products;
- Use your negotiation skills every day: Create fair, win-win outcomes for both the customer and the business;
- Have real conversations with customers: Build trust and provide solutions through a respectful and understanding approach; and
- Collaborate with your team: Work closely with retail and leadership to align on pricing, stock and store performance.

About You

- Have an interest in Technology, Gaming, Collectables, Jewellery or Tools and Hardware;
- Confident communicator, comfortable having open conversations with customers;
- You're a natural negotiator who can find common ground and turn tricky conversations into positive outcomes;
- You’re curious and open to learning something new every day; and”
- Quick-thinking and adaptable, able to respond to different customer needs; and
- Trust-building mindset, treating every customer with respect and understanding.

Pay: $22.00 – $33.00 per hour

Benefits:

- Employee discount
- Employee mentoring program

Work Location: In person

📌 Retail Customer Service Assistant (Fairfield)
🏢 Cash Converters
📍 Fairfield