Are you a bright, bubbly people person who loves making someone’s day?

Love a good conversation and have a knack for turning enquiries into opportunities?

Want to be part of a team where the little things really do make a big difference?

There’s a place for you here at Trainwest.

Trainwest, a proud subsidiary of the Keystone Training Group (KTG), is one of three training providers under the KTG banner.

As one of Perth’s leading Registered Training Organisations (RTO 51807), we’ve been delivering quality training and assessment services for more than 19 years.

We’re passionate about creating memorable student experiences, and we believe every conversation is an opportunity to make a difference. Whether it’s helping someone take the next step in their career, answering a question or simply making their day a little brighter, you’ll play an important role in making that happen.

Join us as a Student Services Enquiry Officer and help us connect, engage and inspire our future students.

Your opportunity

A role as our Student Services Enquiry Officer is all about people, conversations and creating opportunities.

You’ll be the friendly voice behind Trainwest, connecting with prospective students, understanding their training needs and helping them take the next step towards enrolment.

You’ll love picking up the phone, building relationships and turning a simple enquiry into a great student experience. You’ll be confident, proactive and comfortable making outbound calls, following up leads and converting enquiries into enrolments.

This is a customer-focused sales role first and foremost, with the prospect to also support the administrative activities that keep our Student Services team running smoothly.





Here’s some of what you’ll achieve here:

You’ll connect with prospective students through friendly, engaging phone calls and emails, helping them find the right training for their goals.

You’ll proactively follow up enquiries, reach out to potential students and turn conversations into enrolments.

You’ll build genuine relationships with students and clients, creating memorable experiences that make people feel valued and supported.

You’ll become a trusted source of information about our courses, confidently promoting the benefits of training with Trainwest.

You’ll keep track of enquiries, follow-ups and opportunities using our customer relationship management (CRM) system.

You’ll support our Student Services team with enrolments, course administration, student records and other day-to-day activities.

You’ll look for those little opportunities to go above and beyond, because sometimes the smallest gestures make the biggest difference.

What you’ll bring

As our Student Services Enquiry Officer, you’re a natural people person who brings energy, enthusiasm and a positive attitude to every conversation.

You’re someone who genuinely enjoys talking to people, isn’t afraid to pick up the phone and gets a real buzz from helping someone make a decision.

You’ll have a friendly, confident approach to sales.



You understand that excellent sales isn’t about being pushy; it’s about listening, building trust, understanding what people need and helping them take the next step.

Here’s what else you’ll need:

A bright, bubbly and engaging personality with excellent communication and interpersonal skills.

Confidence making outbound sales calls, following up leads and converting enquiries into enrolments.

A genuine passion for customer service and creating positive, memorable experiences.

A proactive, motivated approach with the drive to achieve results and contribute to team goals.

Strong organisational skills, attention to detail and the ability to manage competing priorities.

Confidence using computers, databases and Microsoft Office applications.

A collaborative, team-focused attitude and a willingness to lend a hand wherever needed.

While not essential, it would also be great if you could bring:

Previous experience in sales, customer service, business development or a similar customer-facing role.

Experience working with CRM systems, managing sales pipelines or tracking customer enquiries.

Experience in administration, processing enrolments or maintaining customer records.

Knowledge of the vocational education and training (VET) sector or experience working within a Registered Training Organisation.

Qualifications in business, sales, marketing or administration.

More than anything, if you’re the right fit for us, you’ll be someone who brings positive energy into the workplace and makes people smile.

You’ll be curious, enthusiastic and genuinely interested in helping others. You’ll celebrate the wins, embrace new challenges and un

📌 Student Services Enquiry Officer (Western Australia)
🏢 Trainwest
📍 Western Australia