JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this job involves:
As a Facilities Assistant for a Global Financial Services client, you will support the delivery of integrated facilities management (IFM) services across workplace operations, customer experience, operational administration, vendor coordination, and workplace support services within a corporate environment.

This hands-on role supports the successful delivery of IFM services, ensuring workplace operations are delivered safely, efficiently, professionally, and in alignment with contractual obligations, operational standards, KPIs, and workplace experience expectations.

You will work collaboratively with internal and external stakeholders, service providers, contractors, and workplace teams to maintain a safe, seamless, and high-performing workplace environment across both front-of-house and back-of-house operations.

What your day-to-day will look like:
Facilities Operations and Workplace Experience
Assist with courier coordination, ad hoc mailroom support, and general workplace administration activities to support daily office operations.
Responds to requests to help facilities department members accomplish job results to increase departmental efficiency.
Maintains supplies and inventory by checking stock to determine inventory levels, anticipates needed supplies, places and expedites orders for supplies, and verifies the receipt of supplies.
Maintains tidy office area to ensure orderliness of facility. Conduct regular inspections of floors to ensure faulty equipment is reported and repaired.
Conduct inspections of internal meeting rooms, assist with setting up seminar spaces including operable walls. Regularly check and tidy rooms. Re-set atrium furniture daily.
Check utility/print spaces, replace toners and paper supplies, tidy shelves and benches, remove unwanted material. Troubleshoot printer issues. Attend to lost-property tubs .




Maintain and assist with locker register – set up lockers for new starters and terminations.
Provide flexible operational support across reception, concierge, workplace services, and back-of-house functions as required.
Adheres to Company policies and performance standards, completes all compulsory training

Vendor Management
Assist with supervision of external contractors attending site, issue passes and sign in process

Safety, Security and Compliance
Support workplace health, safety, security, emergency preparedness, and compliance activities in accordance with company, client, and regulatory requirements.
Conduct workplace inspections and identify, report, and escalate workplace risks, incidents, hazards, maintenance concerns, and compliance issues in a timely manner.
Support contractor compliance processes, visitor management procedures, Fire Warden responsibilities, evacuation procedures, and workplace safety initiatives where required.

Operational Reporting and Site Support
Support the Facilities Site Lead and site team with operational coordination, workplace reporting, KPI/SLA tracking, administrative support, and service delivery follow-up activities.
Maintain accurate operational records including service requests, inspections, incidents, workplace logs, stock levels, and vendor activities to support audit readiness, compliance, and operational reporting requirements.

Operational Performance and Continuous Improvement
Deliver workplace and facilities services in accordance with agreed KPIs, SLAs, operational procedures, workplace standards, and client expectations.
Demonstrate flexibility, accountability, teamwork, and a continuous improvement mindset while supporting evolving workplace and operational requirements.

Required qualifications:
Experience in facilities, workplace operations, administration, hospitality, reception, concierge, or customer service within a corporate environment.
Strong interpersonal skills and the ability to quickly learn in a high performing team workplace
Valuable listening skills; able to take direction and execute on tasks with minimal supervision
Adaptable; positive influence during time of change – process or management
Willingness and eager to learn new technology, skills and enhance capabilities in an evolving environment
Excellent verbal and written communication skills
Exceptional organizational, follow-up and time-management skills
Able to multi-task and juggle competing priorities
Strong attention to detail and exceptional follow-up skills
Maintain at all times, the highest standards of ethics and integrity
Demonstrates a commitment to continuous improvement and self-starter

Benefits:




Excellent employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices

What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Facility Assistant [BOH] (Melbourne)
🏢 Jll
📍 Melbourne