JOB DESCRIPTION

Guest Services Agent

Full Time | Multiple Properties

at Hotel Group is currently seeking highly motivated, well-presented, energetic person

who enjoys providing excellent service with a smile, to join our team as a Full Time Guest

Service Agent. You will be able to work a flexible roster, which includes regular
weekends. Only short listed candidates will be contacted, local resident highly

regarded.

Duties and responsibilities:

- General front office duties – checking guests in & out

- Maintaining guest’s accounts with accuracy

- Ensure a very high level of customer service is constantly maintained

- Maintain good communication and work relationships in all hotel areas and with

all properties





- Processing large volumes of reservations in a timely and professional manner

- Timely email management

The successful candidate will have:

- Positive and “Can Do” attitude, strong work ethic and ability to work in a team

- Excellent interpersonal and communication skills

- Commitment to delivering a high level of customer service

- Flexibility to respond to a variety of different work situations

- The ability to multi task and demonstrate initiative

- Excellent computer skills in the Office Suite

at Hotel Group Head Office: PO BOX 612, Newcastle, NSW 2300
www.athotelgroup.com/careers

📌 Guest Services Agent (Airlie Beach)
🏢 AT Hotel Group
📍 Airlie Beach