What You’ll Be Doing

Reservations Management (Head Office)

- Manage day‑to‑day reservations for all venues within the portfolio

- Handle phone, email, and online reservation enquiries with professionalism and warmth

- Maintain accurate booking records across reservation systems

- Monitor pacing, booking times, and capacity to support smooth venue operations

- Liaise with venue teams to communicate bookings, special requests, and changes

- Respond to guest enquiries about venues, menus, directions, and general information

- Ensure all reservations reflect company standards and deliver a seamless guest experience

What We’re Looking For

- Highly organised with strong attention to detail

- Confident communicator with excellent customer service skills

- Comfortable managing multiple venues and priorities

- Calm, skilled, and solutions‑focused under pressure

- Willing to be hands‑on when supporting events on site

- Flexible availability,



including evenings and weekends. Role predominatly Wednesday - Sunday.

Experience & Skills

- Experience in reservations, hospitality, events, or customer service preferred

- Familiarity with reservation systems an advantage (training provided)

- Strong time‑management and administrative skills

- A proactive, team‑focused approach

This role offers the best of both worlds — a structured, head‑office‑based reservations position combined with exciting, on‑the‑ground event involvement. You’ll gain exposure to multiple venues, work closely with both reservations and events teams, and play a key role in delivering exceptional guest and client experiences across the group.

How to apply: Click on the Apply Now button to apply through Zapid.

📌 Reservations & Events Support (Woolwich)
🏢 Dedes Group
📍 Woolwich