Venue: Red Bull Gaming Hub - Parramatta
Employment Type: Part-time / Casual
Reporting To: Venue Manager

Position Overview

The Game Square Ambassador is responsible for supporting the day-to-day operations of Red Bull Gaming Hub - Parramatta, delivering high-quality customer service, assisting with technical and operational requirements, and supporting events, content, and community engagement initiatives.

This role serves as a frontline representative of Game Square and major global sponsors which plays a key role in ensuring the venue operates efficiently, professionally, and in line with brand and operational standards.

Key Responsibilities

Venue Operations

- Support the daily operation of the Game Square venue
- Open, close, and monitor the venue during rostered shifts
- Maintain cleanliness, organisation, and presentation standards across all areas
- Act as the first point of contact for all customers and visitors
- Manage bookings, walk-ins, inquiries, and general customer requests
- Deliver a consistent and qualified customer experience
- Assist customers with gaming PCs, consoles, peripherals, and software
- Troubleshoot basic technical issues and escalate complex issues where required
- Assist with the setup, operation, and pack-down of events,



tournaments, and activations
- Assist with capturing and creating basic content for social media and internal use
- Support community engagement initiatives within the venue
- Assist with general administrative tasks as required

Skills and Experience

- Strong interest in gaming and esports
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic technical understanding of gaming hardware and software
- Strong organisational skills and attention to detail
- Previous experience in customer service, hospitality, retail, or events

Eligibility & Availability

- Minimum 2 days a week
- Flexibility to work evenings, weekends, and during events as required
- Authorised to work in Australia

Remuneration & Benefits

- Competitive hourly rate
- Exposure to the gaming and esports industry
- Exposure to global brands and events
- Opportunities for skill development and career progression within Game Square

How to Apply

Applicants should submit a CV and denote their availability.

Job Types: Part time, Casual

Pay: From $23.00 per hour

Work Location: In person

📌 Game Square Ambassador | Red Bull Gaming Hub - Parramatta
🏢 ADVA Group
📍 Parramatta