Fixed-Term/Full time (duration until 30 June 2028)

Job summary:

The Program Advisor plays a vital role in supporting the Restorative Engagement and School Support Branch's work to coordinate the Department's response to historical and current institutional child sexual abuse. Working across systems, programs and business processes, the role helps ensure the Branch operates effectively and can respond to complex and sensitive matters with care, professionalism and accountability. This is an opportunity to contribute to meaningful work that supports schools, and strengthens the Department's response to victim-survivors.

About the Role

The Program Advisor supports the Branch's business systems, records management, data and reporting, and broader operational and administrative functions. The role contributes to the effective delivery of the Branch's work through reliable program support, strong business processes and a commitment to continuous improvement.

Working flexibly across the Branch, the Program Advisor will respond to changing priorities and operational needs and may also support initiatives across the broader Division.

As part of this role, the Program Advisor will be expected to:

- maintain core case and information management processes and systems
- provide efficient records services to support case management and requests for information to support legal proceedings
- support the preparation of data for reporting to senior officers of the department
- contribute to branch reporting, operations and system improvement activities and projects.

The successful candidate will bring experience using a range of information technology platforms, strong organisational skills, attention to detail, and good written and verbal communication skills. Given the sensitive nature of the Branch's work responding to historical and current institutional child sexual abuse in schools, the role also requires resilience, self-awareness, accountability and a high level of discretion and confidentiality.

This role will suit someone who is proactive, adaptable and committed to making a meaningful contribution, enjoys improving systems and processes,



and takes pride in delivering high-quality support in a complex and sensitive workplace.

About the Restorative Engagement and School Support Branch

The Restorative Engagement and School Support (RESS) branch is responsible for supporting Victorian government schools and the department respond to current and historical incidents of child sexual abuse by an adult working in a Victorian government school. The Branch has two units:

- The Sexual Harm Response unit which supports schools and other areas of the department respond to allegations, findings, and charges of child sexual abuse by an adult working in a Victorian government school, with a focus on child safety and wellbeing
- The Restorative Engagement and Support unit which is responsible for a number of streams of work providing information and assistance to former students who experienced sexual abuse in a Victorian government school, including a website and telephone service for victim-survivors, a restorative engagement program, and supporting schools to engage with former students who are victim-survivors of abuse with sensitivity, respect and accountability.

The branch manages a variety of functions to support its two work units including the department's counselling assistance payments for current and former students who have experienced child sexual abuse by an adult working in a government school, the branch's case and records management system, and reporting to senior leaders on the work of the branch.

The Restorative Engagement and School Support (RESS) branch sits within the Operational Policy, School Engagement and Compliance division.

About the Operational Policy, School Engagement and Compliance Division

The Operational Policy, School Engagement and Compliance (OPSEC) Division supports and empowers school leaders and others to understand and navigate and meet complex policy and regulatory requirements,



and to foster engagement and trust in the department.

OPSEC Division is a supportive, respectful, positive, and collaborative team with a culture of high integrity, responsiveness and accountability.

Mandatory Qualifications and Experience

Demonstrated proficiency in Microsoft Office applications, Salesforce and other digital platforms.

Experience providing administrative support, undertaking accurate data entry and assisting with digital systems and processes.

Further Information

A position description outlining the general role, capabilities and key selection requirements for this VPS grade is attached.

For further information or questions about this role, please contact Kate Taylor, Team Leader - Programs, Restorative Engagement and School Support branch on Mobile: 0436 453 496 or email: [email protected]

How to Apply

To apply, please click `Apply Now' and include your resume and a supporting letter (no more than 2 pages) outlining your suitability for the role.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on 11th November 2026

📌 Program Advisor (CBD)
🏢 Department Of Education
📍 CBD