- Coordinate culturally safe, tailored support for jobseekers
- Lead and support mentors while maintaining program compliance
- Build strong relationships with employers, agencies and training partners

Job Services Lead / Office Manager - Savanna Solutions Location: Katherine, Northern Territory
Salary: $70,000-$79,000 + super (dependent on qualifications and experience)
Employment Type: Full‑time
Award: Labour Market Assistance Industry Award 2020 (MA000099)

About Savanna Solutions Savanna Solutions is a leading consultancy and workforce development organisation supporting jobseekers across the Big Rivers and Northern Territory regions. We deliver high‑quality job readiness, pre‑employment and career development programs using strengths‑based and trauma‑informed approaches. Our mission is to create meaningful employment pathways and positive community impact.
About the Role We are seeking a highly organised and dedicated Job Services Lead / Office Manager to coordinate our jobseeker services and support our mentoring team. This position plays a central role in ensuring jobseekers receive culturally safe, tailored and effective support as they prepare for employment.
You will oversee mentors, manage program compliance, coordinate job‑readiness activities, and maintain strong relationships with referring agencies, employers, and training partners.
Key Responsibilities Jobseeker Support & Pathway Coordination

- Provide high‑quality, culturally safe support to jobseekers.
- Assist with resumes, cover letters, job applications, and interview preparation.
- Coordinate individual employment pathways and follow‑ups.
- Maintain communication with referring agencies and track progress and participation.





Mentor Oversight & Team Support

- Supervise and support mentors delivering jobseeker services across programs.
- Coordinate schedules, workloads, and day‑to‑day priorities.
- Provide coaching, problem‑solving and field support.
- Ensure trauma‑informed and strengths‑based practice is upheld.

Program Quality, Compliance & Documentation

- Oversee accurate documentation, action plans and progress tracking.
- Ensure staff comply with data entry, participation logs and reporting requirements.
- Monitor activity tracking, time records and expenses.
- Identify risks and escalate when required.
- Serve as Document Controller and support cybersecurity and confidentiality practices.

Coordination of Employment & Training Activities

- Assist with job‑readiness workshops, training sessions, and employer visits.
- Support partnerships with local employers, training providers, and community organisations.
- Monitor jobseeker readiness and coordinate referrals.

Office & Administrative Support

- Manage program-related administration and maintain organised systems.
- Coordinate appointments, meetings, and resource materials for jobseekers and staff.

Qualifications & Skills Essential

- Experience coordinating jobseeker support programs and supervising mentors/caseworkers.
- Ability to coach jobseekers in resumes, interviews,



and job‑readiness.
- Experience using case management and data systems.
- Strong communication skills with culturally safe and trauma‑informed practice.
- Excellent organisation and time management across multiple programs.
- Proficiency in Microsoft 365 (Word, Excel, SharePoint, Teams).
- Current National Police Check and Ochre Card; NT driver's licence (desirable).

Desirable

- Certificate IV/Diploma in Community Services, HR, Career Development, Training & Assessment, or related.
- Experience working in NT regional/remote contexts and with agencies such as Corrections, schools and NGOs.
- Knowledge of Indigenous business practices, employer networks, and training pathways.
- Experience in risk management, quality assurance, and continuous improvement.

Why Join Savanna Solutions?

- Meaningful, community‑focused role impacting jobseekers across the NT.
- Supportive, culturally responsive workplace.
- Professional development opportunities.
- Work within an organisation committed to Indigenous empowerment, social impact, and local workforce development.

How to Apply Please submit your resume and a cover letter describing your relevant experience to:
[email protected]
Please include "Job Services Lead Application - Savanna Solutions" in the subject line.
Shortlisted applicants will receive an onboarding and pre‑screening link before progressing to assessment.
Diversity & Inclusion Savanna Solutions is an equal‑prospect employer. We strongly encourage applications from Indigenous people and other underrepresented groups. We are committed to creating a culturally safe and inclusive workplace for all.

📌 Job Services Lead/Office Manager (Katherine)
🏢 Savanna Solutions
📍 Katherine