About the Role

The Assistant Manager, IT supports the day-to-day technology operations and ensuring all hotel systems remain stable, secure, and guest-ready. This is a 360-degree IT Support & Operation role provides hands-on technical support across all hotel departments, and assists with projects, vendor coordination, system upgrades, cyber security controls, IT training and compliance. The role is key to maintaining seamless guest experiences and operational efficiency in a 24/7 environment.

Key Responsibilities

- Provide daily IT support for all departments as required.
- Support core hotel applications and integrations, diagnose and resolve system faults affecting guest services, revenue collection, or operational continuity.
- Administer user accounts, access permissions, and security controls across hotel systems in accordance with approved access policies.
- Support and maintain hotel network infrastructure, including switches, wireless access points, structured cabling, and connectivity services.
- Participate in infrastructure upgrades, system integrations, and technology refresh initiatives.
- Implement and maintain ICT security measures including endpoint protection, antivirus/EDR solutions, patch management, multi-factor authentication, and access governance.
- Support cyber security awareness initiatives and reinforce compliance with safe data handling and password management practices.
- Support the delivery of ICT projects, including system upgrades, new technology implementations, and property initiatives.




- Review technical quotations and service proposals to ensure alignment with hotel requirements.
- Provide practical system training and refresher sessions to departments to support smooth daily operations.
- Coordinate training with vendors during system rollouts or upgrades and support post-implementation adoption.

Requirements

- Minimum 5 experience in IT Support in a Luxury hotel, hospitality or 24/7 Operation environment.
- Tertiary qualification in Information Technology, Computer Science, Information Systems or a related field OR equivalent relevant industry experience.
- Current or willingness to obtain any hotel-required compliance training (e.g., WHS, cyber awareness).
- ITIL Foundation (or working knowledge of ITIL practices).· Proven ability to support and troubleshoot hotel operational systems, including Opera PMS, MICROS POS, and related interfaces/integrations that impact guest service and revenue.
- Strong end-user support capability across Windows, Microsoft 365 (Outlook/Teams/SharePoint), workstation builds, printers, and peripheral devices.
- Solid understanding of hotel network and connectivity requirements (Wi-Fi coverage/performance, basic switching concepts, TCP/IP fundamentals; VLAN knowledge desirable).
- Robust organisational skills with the ability to work in a fast-paced, operational environment.
- Full working rights in Australia.

Pay: $84,000.00 – $85,000.00 per year

Application Question(s):

- What is your expected salary

Experience:

- IT Support of hospitality: 5 years (Preferred)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Assistant Manager - IT (Sydney)
🏢 The Fullerton Hotel Sydnety
📍 Sydney