Role overview

- Support children, young people, families, and carers as they engage with the Stride Kids service, helping create a welcoming, connected, and family-inclusive experience.
- Work alongside families to support engagement with the service, assist with navigating referral pathways and community supports, and reduce barriers to accessing care.
- Provide practical, emotional, and systems-based support to families and carers, including advocacy, service coordination, and linking with relevant supports where appropriate.
- Support intake, engagement, and transition processes for children, young people, and families entering or exiting the service.
- Develop and maintain cooperative relationships with clinicians, schools, community organisations, and other stakeholders to support coordinated care.
- Attend and contribute to community and interagency meetings on behalf of the service to strengthen partnerships and referral pathways.
- Respectfully and effectively respond to issues raised by clients, carers, family members, and community stakeholders.
- Maintain accurate documentation and contribute to a positive, safe, and supportive team environment.

Requirements

- Minimum of a Diploma in mental health or community services related discipline (ideally a completed Degree)
- Previous experience in a Support Worker, or related, role
- In-depth understanding of issues pertaining to mental illness/or disabilities and their impact on individuals, families and communities.




- Background knowledge and understanding of drugs, alcohol and illicit drug use impacting upon the health of individuals and families
- Experience ingroup facilitation
- The ability to work autonomously, under supervision and as part of a team.
- Demonstrated effective listening, empathy and communication skills
- Excellent negotiation, problem solving and decision making skills, as well as the ability to work to time frames, meet deadlines, and work in challenging situations.
- Demonstrated ability to work with families, carers, government agencies and community services
- Willingness to abide by the Disability Services Acts and Standards and Work Health & Safety Act
- Competence with Microsoft Office
- Must be eligible to apply/currently hold a Blue Card
- Must hold/be willing to apply for NDIS worker screening clearance
- Current Driver's license

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

📌 Family And Carer Support Worker (Brisbane)
🏢 Stride Mental Health
📍 Brisbane