Job Description
This role is responsible for providing business and initiative support to TAL's Group Life Stakeholders by developing cutting-edge and intuitive business and digital solutions, managing system changes, daily support activities and detailing documentation on new or changed processes and technologies.

In this role you will:

- Business Analysis & Process Improvement: Analyse existing business processes, identify improvement opportunities, and design future-state processes that improve customer experience, efficiency and implementation outcomes.
- Requirements & Product Delivery: Partner with business and engineering teams to gather requirements, translate them into clear user stories and documentation, and support backlog prioritisation throughout the product development lifecycle.
- Digital Change & Implementation: Coordinate the delivery of digital initiatives, including user acceptance testing, implementation planning, release documentation, training and post-implementation reviews.
- Partner & Operational Support:



Act as a subject matter expert for Group Life partners, supporting client change requests, deployments, system and process issues, incidents, and pre-sales or account management activities.
- Risk, Stakeholder & Delivery Management: Facilitate internal and external workshops, manage risks and issues, provide regular status reporting, and ensure stakeholders remain informed and aligned throughout delivery.

Qualifications

- Extensive experience and knowledge in business analysis within the digital environment, focusing on building customer experiences.
- Background in Agile delivery with a deep understanding and practical use of modern digital frameworks, including Scrum, Kanban, Lean, process mapping, flow charting, acceptance testing, and more.
- Life Insurance knowledge is highly desirable.
- Desirable: Qualifications (CSPO, ASPO,CSM, A-SCM, Business

📌 Business Analyst (Sydney)
🏢 TAL SERVICES
📍 Sydney