Job Description

As Practice Manager, you'll take responsibility for the day-to-day running of the practice, supporting your team while keeping an eye on business performance and patient experience.

Working closely with our clinicians and Regional Operations Manager, you'll help create a well-organised practice where the team can do their best work and patients feel well cared for.

Your Responsibilities Will Include

- Leading, coaching and supporting the team, including rostering, setting expectations and having performance conversations.
- Managing appointment books and chair utilisation to help the practice meet its targets.
- Monitoring KPIs, revenue and wage costs, and identifying opportunities to improve results.
- Coordinating rosters across weekdays and Saturdays.
- Overseeing health fund claims, HICAPS and Child Dental Benefits Schedule processes.
- Supporting recruitment and onboarding in partnership with Abano's recruitment team.
- Responding to patient feedback and complaints in a qualified, fair and practical way.
- Ensuring the practice follows infection control, work health and safety, privacy and accreditation requirements.

📌 Practice Manager (Douglas Shire)
🏢 1300SMILES Dentists
📍 Douglas Shire