28 Oct
|
Winslow
|
Melbourne
Podium in Melbourne is seeking a Manager, Support & Operations to own how tickets move across triage, escalation and resolution, including offshore teams in the Philippines and Pakistan. You will define ownership, handover expectations and escalation processes, and act as the escalation point for high-priority cases.
You’ll drive workflow health, ensure named owners, and align with Product and Engineering on SLAs.
📌 Global Support (Melbourne)
🏢 Winslow
📍 Melbourne