Position:

Organisation Unit:

Location:

Closing:

Synopsis:

Overview of the Team

As part of the Claims Management Group (CMG), Claims Operations is a large, multi-disciplinary team delivering high quality claims management services. The team is led by an Assistant Director and made up of claims managers, senior claims managers, and employer account managers, with support from injury managers. The team collaborates to achieve positive health and return to work outcomes for employees and employers.

Each Claims Operations team is assigned Australian Public Service (APS) portfolios, agencies or specialised claims and is accountable for the management of claims within their portfolio; relationship management for the agencies within that portfolio and achieving positive claim outcomes for that portfolio.

Overview of the Role

The Claims Support Officer (CSO) works under general direction as part of a claims team and supports claims management activities within that team. The CSO will support the Claims Managers with the preparation of claim decision documents, maintaining claim records, coordinating and following up stakeholder meetings, maintaining Pracsys records and interacting with stakeholders via written and verbal means.

The CSO may also be responsible for overseeing the management of low-risk workers compensation claims.

The CSO reports to the Assistant Director, Claims Operations.

Desirable Qualifications and Experience

- Certificates or competencies in relevant disciplines such as claim management, health, business,



administration or finance are desirable.

Eligibility and Specific Conditions of Employment

- Australian citizenship.
- Character clearance (Australian Criminal History Check).
- Employee Health Declaration.
- Six months probationary period for recent engagements.
- Ability to obtain and maintain a Baseline Security Clearance.
- Specific Conditions:
- Comcare supports flexible working arrangement (FWA) however, different types of FWA are suitable for different types of roles to meet operational requirements and minimise Work Health and Safety risks. Remote/working from home arrangements may apply as an office/home hybrid arrangement in this role.
- Individuals in these roles may be required to participate in routine programs to support mental wellbeing, for example wellbeing checks or group supervision. Training and supports are provided for employees to manage client engagements and expectations of the role.

How to apply

Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role approximately 1500 words (not exceeding two pages).

Please note: The vacancy closes at 11:59pm, Australian Eastern Daylight Time (Canberra, Melbourne, Sydney time). If you experience any issues with submitting your application, please contact [email protected]

📌 Claims Support Officer (Melbourne)
🏢 Aurion
📍 Melbourne