The following are the core responsibilities of the Medical Secretary in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

- a. Type letters, reports and associated documentation as required and within the specified timescales as appropriate for the referral
- b. Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
- c. Manage all enquiries in an effective manner
- d. Process calling letters as requested
- e. Scan documentation and attach scanned documents to patients healthcare records
- f. Accurately input and code SNOMED CT data on the clinical IT system
- g. Process referrals using the electronic referral system (ERS)
- h. Process requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
- i. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- j.



Manage all administrative queries as necessary
- k. Conduct clinical system searches as requested
- l. Support all clinical staff with general administrative tasks as requested Maintain a clean, tidy, effective working area at all times
- n. Be an integral part of the general practice team
- o. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
- p. Undertake all mandatory training and induction programmes
- q. Contribute to and embrace the spectrum of clinical governance
- r. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that recent objectives can be agreed

Liverpool University Hospitals NHS Foundation Trust

📌 Medical Secretary Admin Assistant (Liverpool)
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