- Location 158 Melrose Drive,Phillip, ACT, 2606,Australia

Contact information

Description

Position Summary

As Quality Controller / Roadtester, you are the final checkpoint before any vehicle is returned to a Mercedes-Benz customer — the last set of expert eyes and hands to confirm that every repair has been completed correctly, completely, and to the Mercedes-Benz standard. Nothing leaves the workshop until you are satisfied it is right.

This role exists because our reputation is built on vehicles that are fixed properly the first time. Through structured quality control inspections and thorough road testing, you verify that the customer’s concern has genuinely been rectified, that all work on the job card has been completed, and that the vehicle presents flawlessly at handover. Your judgement directly protects our come-back rate, our Quality of Service Work scores, and the trust our customers place in us.

Your Key Relationships

Internal

External

- Technicians and Apprentice Technicians
- Warranty Administrator
- Mercedes-Benz Australia Technical Support
- Sublet and Specialist Service Providers

About You

- Qualified Automotive Technician with a Certificate III in Light Vehicle Mechanical Technology or equivalent
- Demonstrated experience in a quality control, road testing, final inspection, or senior technician role within a franchised automotive dealership
- Mercedes-Benz or equivalent prestige brand experience highly regarded — familiarity with XENTRY/DAS and Mercedes-Benz repair and inspection standards advantageous
- Strong diagnostic awareness across mechanical, electrical, and electronic systems, with the ability to recognise incomplete or substandard repairs on inspection and road test




- A trained ear and feel for noise, vibration, and harshness (NVH) concerns and drivability faults, and the discipline to document findings accurately
- Meticulous attention to detail and the confidence to hold work back when it does not meet the standard — regardless of time pressure
- Excellent communication skills and the ability to provide clear, constructive feedback to technicians and the Workshop Foreman
- Sound understanding of WHS/OHS requirements within a workshop workplace
- Valid driver’s licence with a clean driving record — essential, as road testing customer vehicles is a core daily duty

Key Responsibilities

Quality Control Inspections

- Conduct structured quality control inspections on all completed vehicles before they are returned to service advisors for handover, verifying every line on the job card has been completed to Mercedes-Benz standards
- Identify through road testing with customers any drivability concerns, document findings and work with the technicians to identify and rectify concerns.
- Confirm the customer’s original concern has been rectified — not just that work has been performed — by reproducing and re-testing the reported fault wherever practical
- Inspect completed repairs for workmanship quality, including correct torque and fitment, fluid levels, fastener security,



and the absence of leaks, warning lamps, or stored fault codes
- Verify all multi-point vehicle inspection (vehicle inspection report) items identified for repair have been actioned or accurately noted for the customer conversation
- Ensure service reminders, indicators, and vehicle settings are correctly reset, and that time, radio, seat, and mirror positions are restored where disturbed

Road Testing

- Road test vehicles following repair in accordance with Mercedes-Benz road test procedures, using defined test routes appropriate to the repair performed
- Road test with customers at drop off to identify and replicate reported drivability concerns.
- Assess drivability, braking, steering, transmission behaviour, driver assistance systems, and NVH characteristics, confirming the vehicle performs to Mercedes-Benz standards
- Document road test results on the job card accurately and completely, including kilometres travelled, faults observed, and confirmation of rectification — supporting warranty compliance and dispute defensibility
- Operate customer vehicles with absolute care and in full compliance with road rules and Autosports Group driving policy at all times, ensuring vehicles are protected (covers, mats) and returned with appropriate fuel and presentation
- Conduct pre-repair road tests with technicians where required to confirm and characterise reported faults before diagnosis commences
- Return any vehicle that fails quality control or road test to the Workshop Foreman immediately, with a clear written description of the defect — vehicles are never passed to a service advisor with known outstanding issues
-

📌 Quality Controller (Australian Capital Territory)
🏢 Autosports Group
📍 Australian Capital Territory