BOUNCE is more than just a workplace - it’s a movement.

With over 6.5 million customers each year, 3,000+ team members and 49 venues globally, we’re leading the way in action-adventure entertainment, creating epic experiences that inspire movement, self-expression and human connection.

Our adrenaline playgrounds bring people together through trampolines, adventure challenges and freestyle fun, welcoming everyone from pre-schoolers to elite athletes. But the real magic? Our Tribe.

At BOUNCE, our people bring the experience to life. We’re passionate about creating unforgettable customer experiences while building a culture where people can grow, have fun and make an impact.

Our values - Unity, Accountability, Passion and Keeping it Fresh, guide how we lead our teams, run our venues and show up for our customers.

And as we continue our Road Trip to 100 venues, there’s never been a more exciting time to join us.

Your Next Move: Venue Management

We’re looking for an energetic, commercially minded and people-focused Venue Manager to lead our BOUNCE at Morayfield.

This is a fantastic opportunity to step into a significant venue leadership role, take ownership of a high-energy operation and lead a passionate team through an exciting period.

As Venue Manager, you’ll be at the heart of everything happening at BOUNCE Morayfield - from creating awesome customer experiences and developing your team, to driving commercial performance and making sure our venue is protected, engaging and performing at its best.

You’ll lead from the front, creating an environment where our team can thrive, customers feel the BOUNCE energy from the moment they walk through the doors,



and our values come to life every day.

Reporting to the Area Manager, you’ll have genuine ownership across people, performance, operations, safety and customer experience.

This is a hands-on leadership role for someone who loves being in the action, knows how to bring people together and gets their energy from seeing a team and a venue succeed.

It's fast. It's hands-on. It's people-focused. And yes - it's a lot of fun.

Flex Your Leadership & Commercial Muscle

This role gives you genuine experience across people, performance and operations. You will:

- Lead, coach and inspire a passionate venue team
- Drive venue performance across sales, labour, customer experience and engagement
- Develop Team Leaders and emerging leaders
- Create a culture where accountability, energy and progression go hand in hand
- Balance customer experience, safety, labour, revenue and team engagement every day
- Use data and performance insights to identify opportunities and drive results
- Be a visible leader who is present on the floor and connected to both customers and team

What You’ll Be Responsible For

As Venue Manager, you will play an integral role in the ongoing success of BOUNCE. You will manage day-to-day operations, lead your team and drive performance across key measures, including:

- Achieving KPIs across sales, labour, safety,



venue presentation, customer experience and team engagement
- Implementing strategies to improve performance and drive results
- Leading sales growth and creating experiences that encourage repeat visitation
- Being a visible safety leader and ensuring procedures and standards are followed consistently
- Coaching and developing your team and supervisors so growth is accessible to everyone
- Reading, responding to and acting on customer feedback to continuously improve the guest experience
- Managing expenses and keeping controllable and variable P&L; line items within budget
- Maintaining a clean, safe and high-quality venue presentation
- Supporting operational tasks including customer service, cash handling and food and beverage operations
- Building strong relationships with the Area Manager and wider BOUNCE team

You’ll receive comprehensive training in BOUNCE’s customer experience standards, venue management systems and ways of working to set you up for success and give you the tools to lead with confidence.

What You Bring to the Team

We’re looking for someone who brings:

- A strong sense of ownership, accountability and initiative
- Proven leadership experience in a fast-paced, customer-driven environment
- Experience leading, coaching and developing a team
- A commercial mindset and confidence working with budgets, KPIs and performance data
- The ability to motivate and engage diverse teamsClear communication and a calm, solutions-focused approachA hands-on leadership style and willingness to be present on the floorA genuine passion for creating awesome customer a

📌 Venue Manager @ BOUNCE Morayfield (Brisbane)
🏢 BOUNCEinc
📍 Brisbane