Senior Regulatory Service Adviser and Office Coordinator

Civil Aviation Safety Authority - Canberra ACT

Join a team that supports aviation safety while helping our Cairns office run smoothly and efficiently.

As a Regulatory Service Adviser / Office Coordinator, you will play a key role in delivering high-quality regulatory services and coordinating day-to-day office operations. Based in our Cairns CBD office, this full-time role works Monday to Friday, 8:30 am to 4:30 pm.

The role

You will process regulatory activities, applications and approvals, while providing responsive support to internal and external stakeholders. At the same time, you will help ensure the office operates effectively by coordinating facilities, resources and workplace services.

This is a diverse role for someone who enjoys balancing detail-focused work with practical problem-solving and stakeholder engagement. You'll work closely with colleagues, contractors and service providers to deliver efficient services and support positive regulatory outcomes.

In this role, you will:

- Process regulatory activities, applications and approvals accurately and efficiently.
- Provide high-quality regulatory and administrative support.
- Maintain accurate records and regulatory systems.
- Contribute to consistent and timely regulatory outcomes.
- Coordinate office facilities, equipment, IT assets and workplace resources.
- Liaise with contractors, service providers and building management.
- Identify opportunities to improve processes and service delivery.
- Contribute to a safe, respectful and collaborative workplace.

Join a team that supports aviation safety while helping our Cairns office run smoothly and efficiently.





As a Regulatory Service Adviser / Office Coordinator, you will play a key role in delivering high-quality regulatory services and coordinating day-to-day office operations. Based in our Cairns CBD office, this full-time role works Monday to Friday, 8:30 am to 4:30 pm.

The role

You will process regulatory activities, applications and approvals, while providing responsive support to internal and external stakeholders. At the same time, you will help ensure the office operates effectively by coordinating facilities, resources and workplace services.

This is a varied role for someone who enjoys balancing detail-focused work with practical problem-solving and stakeholder engagement. You'll work closely with colleagues, contractors and service providers to deliver efficient services and support positive regulatory outcomes.

In this role, you will:

- Process regulatory activities, applications and approvals accurately and efficiently.
- Provide high-quality regulatory and administrative support.
- Maintain accurate records and regulatory systems.
- Contribute to consistent and timely regulatory outcomes.
- Coordinate office facilities, equipment, IT assets and workplace resources.
- Liaise with contractors, service providers and building management.




- Identify opportunities to improve processes and service delivery.
- Contribute to a safe, respectful and collaborative workplace.

The key duties of the position include:

About you

You are organised, adaptable and customer-focused. You enjoy working in a fast-paced environment, managing a variety of tasks and building positive working relationships with others.

You will bring:

- Strong organisational skills and the ability to manage competing priorities effectively.
- Sound judgement and the ability to interpret legislation and apply policies, procedures and business processes.
- Excellent communication skills and a commitment to customer service.
- The ability to build productive relationships with a diverse range of stakeholders.
- Strong attention to detail and a commitment to maintaining accurate records.
- A proactive approach to identifying solutions and improving the way work is done.
- Experience in coordinating office operations, resources or services.
- An understanding of, and respect for, the diverse histories, cultures and experiences of First Nations peoples and other cultural groups.
- A commitment to CASA's values and creating a safe, respectful and inclusive workplace.

Qualifications, licences and experience

Mandatory

- Customer service and/or office administration experience relevant to the position and operating environment.

Desirable

- Experience in stakeholder engagement and management relevant to the position and operating environment.
- Understanding of financial management concepts (forecasting and budget monitoring).

Eligibility

Employment with CASA is subject to conditions prescribed with

📌 Regulatory Services Adviser and Office Coordinator (Canberra)
🏢 Civil Aviation Safety Authority
📍 Canberra