Synergie Australia is seeking a Customer Service Representative for a trusted client located in Northgate, QLD

- Pay: $35-40 per hour + Super
- Duration: 3-month temporary assignment with potential for permanent employment
- Hours: Monday–Friday 9:00am - 5:00pm
- Location: Northgate QLD

What you will be required to do:

You’ll be responsible for delivering exceptional customer service while supporting national accounts and managing customer enquiries across multiple channels.

- Responding to customer enquiries via phone and email
- Managing customer requests through Salesforce and internal systems
- Coordinating service bookings and scheduling requirements
- Resolving customer issues and complaints in a professional manner
- Maintaining accurate customer records and account information
- Liaising with internal departments to ensure service delivery standards are met
- Working within KPI and service level expectations
- Building strong relationships with customers and stakeholders

To be successful in the role you will:

- Previous experience within a customer service or contact centre environment
- Strong communication skills, both written and verbal
- Excellent organisational and time management abilities
- High attention to detail and data entry accuracy
- Proficiency with Microsoft Office Suite
- Ability to multitask and manage competing priorities
- Experience using Salesforce or other CRM systems will be highly regarded
- A positive attitude and strong customer‑focused approach

What’s on offer for you:

- Opportunity to join a leading national organisation
- Potential to transition into a permanent position after three months




- Supportive and collaborative team environment
- Career development and progression opportunities
- Hybrid working arrangement available upon permanent conversion
- Secure Monday to Friday roster

Synergie Australia delivers a full 360º recruitment solution, consisting of temporary and permanent recruitment services, and more. Safety is of the highest priority, and Synergie Australia prides itself on fostering a culture that champions guidance and care in the workforce.Beyond recruitment, Synergie Australia is motivated to improve everyday standards within the working landscape so people can thrive today, and in the future. This approach delivers real change to communities by improving workplaces, local economies, inequalities, and changes to the climate. If you aspire for better, let’swork together.

Synergie Australiaconnects people with safe, rewarding work across Australia. From temporary roles to permanent opportunities, we support youat every stage of yourcareer. Learn more and view current opportunities at

CareVicinity is a fast‑growing platform connecting care workers with people who need support. As we continue to grow,we’reinvesting in AI‑powered tools and automation to reduce admin, streamline workflows and help our teams focus on delivering exceptional service.

As a Customer Service Representative,



your primary focus will be job fulfilment – actively sourcing and recruiting new supportworkers, and providersto join theCareVicinityplatform based on specific client needs and available jobs.You’llconnect with potential workers, build interest in theopportunityand help bring the right people onto the platform to get client jobs filled.

You’llalso support clients with platform enquiries and day‑to‑day needs. This is a fast‑paced, phone‑led role (80+ calls per day) with a strong focus on recruitment, relationship building and achieving fulfilment KPIs.

You’llThrive in This Role If…

You’reconfident in a fast‑paced, phone‑based environment, enjoy connecting with people and know how to get things done. Experience in call centres, telecommunications,recruitmentor high‑volume customer service will set you up for success.

WhatYou’llDo:

- Actively source and recruit new supportworkers based on specific client jobs and care requirements.
- Conduct high‑volume outbound calls (80+ per day) to engage prospective workers, discussopportunitiesand bring them onto theCareVicinityplatform.
- Use a range of sourcing channels to find suitable workers and build a pipeline for current and upcoming client needs.
- Work closely with the team to understand each job andidentifythe right workers to fulfil it.
- Follow up with prospective workers throughout the recruitment and onboarding process to keep jobs moving.
- Support clients with platform navigation , enquiries and day‑to‑dayassistanceacross phone,emailand chat.
- Work closely with Co

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