Location:

Wodonga, Victoria

Employment Type:

Full-time

Classification:

Social, Community, Home Care and Disability Services Award

Salary between $124,744 and $140,671 (pro rata) plus superannuation (based on skills and experience)

Salary packaging to maximise your take-home pay

4 weeks annual leave (pro-rata) plus 1 week Health and Wellbeing leave

Flexible working arrangements that support work-life balance

A supportive, collaborative workplace committed to wellbeing and continuous learning

Help build a safer, stronger and more accountable organisation

At UMFC, quality, safety and good governance are not simply compliance requirements; they are part of how we care for people and strengthen our communities.

We are looking for an experienced Quality, Risk and Compliance Manager to lead our organisation wide approach to quality, risk, compliance, assurance and continuous improvement.

About the opportunity Reporting to the Executive Director Finance and Strategy, you will provide organisation-wide leadership and specialist advice across quality, risk, compliance, governance, assurance and continuous improvement.

You will work closely with Executive, leaders and teams across UMFC to strengthen organisational capability and ensure our systems support safe, effective and high-quality services.

You will:

lead the development and continuous improvement of organisation-wide risk, quality, assurance and governance frameworks

provide trusted advice to Executive and leaders on complex and emerging risks, compliance obligations and governance matters

lead policy, procedure and document governance, ensuring our systems are current, accessible and fit for purpose





coordinate organisational audit, assurance, accreditation and compliance activities

lead improvement, transformation and assurance projects from planning through to implementation

develop meaningful reporting, dashboards and performance measures that support informed decision-making

oversee incident, feedback and complaints reporting and identify systemic risks and opportunities for improvement

support leaders and teams to understand risk, strengthen controls and embed good practice

develop organisational capability through practical guidance, training, resources and communication

contribute to safeguarding and child-protected compliance monitoring

promote client, family and stakeholder participation in quality improvement

establish and lead UMFC's Quality Squad

champion a proactive culture of accountability, learning and continuous improvement.

Importantly, this role is not about creating compliance for compliances sake. It is about making our systems work for our people and the communities we serve.

About you You are an experienced quality, risk, governance, compliance or assurance professional who can see both the big picture and the detail. You bring strong technical knowledge,



sound judgement and the ability to translate complex requirements into practical systems and processes that people can understand and use.

You will ideally bring:

relevant tertiary qualifications in risk management, governance, quality, business, project management, compliance or a related discipline

significant experience designing and improving organisation-wide quality, risk, governance, compliance or assurance frameworks

experience preparing organisations for accreditation, certification or regulatory audits

knowledge of contemporary risk and governance frameworks, including ISO 31000, ISO 45001, ISO 9001, ISO 27001 and ISO 26000

experience working with human services quality frameworks, safeguarding, client-centred practice, outcomes measurement and continuous improvement

demonstrated experience leading complex organisational projects and transformation initiatives

highly developed analytical, communication and stakeholder engagement skills

the ability to influence, coach and build capability at all levels of an organisation

a genuine commitment to child safety, cultural inclusion and creating safe and respectful workplaces.

Why join UMFC? This is an opportunity to join an organisation where your work has a direct connection to community impact.

We are continuing to strengthen the way we work; embedding Sanctuary, building organisational capability and creating systems that support people to do their best work.

You will have the opportunity to:

influence organisation-wide systems and culture

work alongside Executive and leaders on significant organisational priorities

lead meaningful quality, risk and improvement initiatives

contribute to UMFC's ongoing Sanctuary

📌 Quality, Risk and Compliance Manager – Operations (Wodonga)
🏢 Australian Compliance Institute
📍 Wodonga