Overview

Solution Consultant

Location: Sydney or Melbourne, Australia Work Arrangement: Remote

About the Role

The Solution Consultant is responsible for providing consulting services with the overall objective of designing and implementing software solutions for customers. This is a techno-functional role that combines analytical problem-solving with the ability to engage confidently with customers at all levels — from technical teams through to business stakeholders. The Solution Consultant plays a key role in understanding customer needs, translating them into effective solution designs, and guiding customers through the full implementation lifecycle.

Your Role Responsibilities? Here's What You'll Do

- Perform requirements analysis by gathering information about business processes and technical requirements from key client stakeholders, using probing questions and investigative skills to obtain clear, high-quality insights that inform solution design.
- Design and build solutions by configuring application development tools, applying best practice knowledge to deliver outcomes aligned to customer requirements, with minimum oversight from senior team members.
- Compose and deliver clear documentation outlining solution requirements and demonstrate configured solutions or working prototypes to customers and key stakeholders throughout the engagement.
- Test configured solutions to ensure they function as designed, resolve any issues in a timely manner, and develop and deliver training materials and sessions that support successful customer adoption.
- Develop and execute migration plans to transition configured solutions into production environments,



supporting customers throughout the process and ensuring key information is effectively handed over to the technical support team for continued success.
- Maintain awareness of project budget, scope, and timeline, communicating issues proactively to project managers and senior team members while contributing to infrastructure conversations and estimating design and configuration effort based on approved requirements.

Role Essentials

- Bachelor's degree or equivalent, with knowledge of scripting, system architecture, or relational databases applicable to enterprise software implementations.
- Strong analytical and problem-solving skills, with the ability to investigate complex situations, ask probing questions, and gather relevant, high-quality information from diverse stakeholders.
- Excellent communication skills — written and verbal — with the ability to engage clearly, confidently, and with impact at both technical and business levels across wide-ranging customer audiences.
- Strong organisational and multi-tasking capabilities, with a self-motivated, structured approach to managing multiple project workstreams to completion with appropriate oversight.
- Demonstrated ability to apply sound judgement, elevate issues appropriately, and thrive in a fast-paced, deadline-driven environment, with the flexibility to meet up to 30% annual travel requirements.

Technology & Tools





- Alfresco – Preferred platform experience for solution configuration and implementation
- Java – Primary development language aligned to Alfresco
- .NET/C#, Python – Additional languages applicable to solution development
- Relational Databases & System Architecture – Knowledge applicable across implementation projects

What We'd Like to See

- Experience with Alfresco or similar enterprise content management platforms, with the ability to configure, develop, and implement solutions in a techno-functional capacity.
- Coding proficiency ranging from basic to advanced, with Java as the preferred language; working knowledge of .NET/C#, Python, or other scripting languages is also valued.
- Broad real-world and industry experience, with the ability to apply practical knowledge to design and deliver solutions that address complex, real-world customer challenges.
- Proven experience in customer-facing consulting or implementation roles, with a track record of building strong relationships and communicating effectively across both technical and business audiences.
- Experience defining upgrade plans and executing software upgrades, with an understanding of infrastructure requirements across diverse customer technology landscapes.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where tea

📌 Alfresco Consultant (Melbourne)
🏢 Hyland
📍 Melbourne