Configuration Analyst | Liverpool University Hospitals NHS Foundation Trust

Company:

Company: Liverpool University Hospitals NHS Foundation Trust

An exciting opportunity has arisen within the system support team providing support to Liverpool Women's Hospital.

We are looking for an individual with strong NHS knowledge, good analytical skills, excellent telephone manner, exceptional customer service skills and a can-do attitude to join our outstanding team.

Strong candidates for this will possess good troubleshooting skills and have impeccable communications skills, methodical approach to tasks and experience of using a patient administration system. Ideally, you will have demonstrable and relevant experience working within a NHS service and using electronic NHS IT systems.

If you have a keen interest this role offers an excellent opportunity to join a growing and progressive Team which is expanding to support the Trusts desire for excellence. We are an outstanding trust, where our valued workforce is recognised for their unique skills and talents.

The Clinical Systems Support provides clinical systems support for many of the Trusts clinical systems primarily Meditech.

- 1. Work closely with all stakeholders, providing information, to determine how the clinical systems can be developed, configured and enhanced to meet the requirements for clinical and administrative workflows
- 2. To provide a help desk service for the Trust’s clinical system’s ensuring that all requests for assistance are correctly logged, assigned and responded to in a timely manner.
- 3. To monitor, prioritise and act upon calls received from 1st /2nd Line Support. This will include ownership of the call and completing actions to seek resolution.
- 4.



Ensure all incidents are logged in the incident management system and calls are updated accurately and in a timely manner

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites:Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.Liverpool Women’s Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year.



TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Working with the clinical systems team the configuration analyst will be responsible for the set up and configuration of the EPR system that the team has responsibility for.

Work closely with all stakeholders, provide analysis and information, to determine how the clinical systems can be developed, configured and enhanced to meet the requirements for clinical and administrative workflows

The role will create documentation to support the EPR system and ensure that documentation on the configuration, set up and use of the systems are kept up to date.

The role will provide expert advice to the organisation in order to ensure that supported digital systems meet National and Local standards and will work with system providers to fill any shortcomings.

To be responsible for ensuring that processes are followed for implementing system changes (which may include the logging and requesting of changes) by liaising with internal users and external suppliers.

To analyse, investigate and recommend/resolve complex issues/problems. This may include the identification of the source of the error and provide corrective actions (workarounds) while a more permanent fix is identified.

To provide information, analytical or narrative to appropriate groups within the team and wider Trust to demonstrate appropriate system use and monitoring of targets (either directly or by ensuring appropriate data is available).

Where necessary be able to understand complex configuration build concept, self-taught from limited supplier information and app

📌 Configuration Analyst | Liverpool University Hospitals NHS Foundation Trust
🏢 Liverpool University Hospitals NHS Foundation Trust
📍 Liverpool