In this role, you will deliver culturally responsive, person-centred housing services to First Nations peoples and communities, while supporting effective tenancy management, customer service, and community engagement.

Your responsibilities will include:

- Communicate effectively and sensitively with First Nations peoples, including Aboriginal and Torres Strait Islander Councils, to foster cooperative relationships with the community.
- Conduct comprehensive, person-centred customer interviews around housing need. Assess social housing applications, quality assuring assessments and conducting regular reviews of applications.
- Monitor and follow-up arrears, rent payments and action sundry debts as required.
- Conduct home visits and investigate and facilitate the resolution of tenancy issues, complaints and maintenance issues,



escalating appropriately to Senior Housing Officer.
- Maintain accurate and timely customer and property records and files ensuring departmental compliance. Enter a high volume of data and process documents utilising a number of IT systems.
- Support and maintain a workplace safety culture by ensuring that Workplace Health and Safety policies and procedures are adhered to.

Applications to remain current for 12 months. Job Ad Reference: QLD/ /26 Closing Date: Wednesday, 28 October 2026

Housing Officer - Frontline Services, Housing and Public Works Cairns, Australia

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📌 Housing Officer - Frontline Services, Housing And Public Works (Cairns Regional)
🏢 Queensland Government
📍 Cairns Regional