Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do

About the role

Accounts Servicing within COO Domains Operations Australia business, is responsible for client facility maintenance & setup activities across Rabobank Australia which covers activities such as maintenance of settlements, limits, margins etc.

We have an opening for a Senior Specialist - Account Servicing Operations to join the team in Sydney. Reporting to the Manager, Banking Operations - Account Servicing, you will act as the team's second-in-charge, providing day-to-day operational leadership, coaching & technical expertise across account servicing activities.

This is an excellent opportunity for an experienced banking operations professional who enjoys leading from the front, solving complex issues, driving continuous improvement & developing others.

The team supports a broad range of account servicing activities, including account maintenance, customer authority changes, loan increases, power of attorney requests & deceased estate processing.

What you'll be doing

- Act as the key escalation point & subject matter expert for complex account servicing matters
- Support the Team Manager with day-to-day operations, workforce planning & workflow management
- Monitor team performance, reporting, service levels & operational outcomes
- Coach, mentor & develop team members to build capability & drive high performance
- Identify & implement process improvements to enhance efficiency, controls & customer outcomes




- Support risk & compliance activities, including incident management, control reviews & regulatory obligations
- Partner with stakeholders across Operations, Front Office, Risk, Compliance & Technology to deliver outstanding service

What you'll bring

- Strong experience in banking operations, account servicing or customer operations
- Proven ability to lead, coach & influence others in a fast-paced environment
- Strong analytical skills with experience interpreting operational data & reporting
- A continuous improvement mindset with a focus on operational excellence & customer outcomes

What we’re proud to offer you:

- Hybrid working: A mix of work in our newly refurbished CBD office & at home
- Wellbeing leave: Extra days to support your health & work-life balance
- Education Assistance Program t to support your growth
- Parental leave: Up to 14 weeks’ paid leave to support you & your family
- Additional leave options: Earn an extra week of annual leave & purchase up to two more
- Insurance cover: Employer-funded Death, TPD & Income Protection
- Workplace giving: Matched donations through our community giving program
- Other extras: Annual wardrobe or equipment allowance, flu shot, gym passport discount, health insurance discounts & more

Our Values

Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Skilled” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.

📌 Senior Banking Operations Specialist (Sydney)
🏢 Rabobank
📍 Sydney