Job Type: Full-time

Remote: Hybrid

Job Description2 x full-time permanent position5 Weeks of Annual Leave and monthly Accrued Days OffAnnual Salary: $69,677 +12% Super + Salary PackagingOral Health Victoria is the leading public oral health agency in Victoria. Our aim is to improve the oral health of all Victorians, particularly vulnerable groups and those most in need. We provide Victorians with quality oral health care through the Royal Dental Hospital of Melbourne and work collaboratively with other sectors to deliver oral health promotion programs to benefit all Victorians.About the role:We’re looking for a people-focused Digital Systems Support Partner to join our ICT team at Oral Health Victoria.This isn’t your typical Service Desk role.You’ll be embedded within a business area as a trusted digital partner, providing hands-on, in-person support while building strong relationships with clinicians and staff. You’ll help improve how technology supports patient care by understanding workflows, solving problems at first contact, and proactively identifying opportunities for improvement.What You’ll Be Doing:Be the first point of contact for ICT support (Level 1–2) in your allocated floor/areaProvide face-to-face and remote support for hardware, software, and workplace technologiesDeliver fast, effective resolutions for issues across M365, endpoints, printing, and AVConduct regular “digital rounding” to support staff and identify recurring issuesLog and manage tickets in line with ITIL practices and service standardsSupport onboarding/offboarding, device setup, and workplace movesMaintain clear documentation, knowledge articles,



and support guidesContribute to continuous improvement initiatives and system enhancementsWork closely with Statewide Systems team and the Enterprise Systems & Infrastructure teams to resolve complex issuesAbout you:Proven experience in Level 1–2 ICT support (in-person and remote)Solid communication skills—able to translate technical issues into plain languageExperience with:Windows 10/11 environmentsMicrosoft 365 (Outlook, Teams, SharePoint, OneDrive)Active Directory / Azure AD basicsEnd-user devices (laptops, mobiles, printers, peripherals)Familiarity with ITSM tools and ITIL practicesAbility to prioritise work and manage competing demandsSuccess in This Role Looks Like:High first-contact resolution ratesPositive feedback from staff and stakeholdersReduced recurring issues through proactive improvementsHigh-quality ticket documentation and knowledge sharingWhy work for OHV:Meaningful work to deliver innovation that changes the way we care for people in Victoria.Access to salary packaging benefits5 weeks of annual leave and an extra day off every month! That’s more than 7 weeks off every year.Amazing Carlton location! Great coffee and restaurants are less than a 5-minute walk to Lygon Street.To view the position description please click here and if have any questions please reach at [email protected] submit your application, please click ‘Apply’ and follow the prompts. For further inquiries please contact [email protected] acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, all members of the LGBTQI community, and people with disability.OHV is committed to child safety and well-being and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced.OHV is a public health service and requires employees to be vaccinated in accordance with policies published by the Department of Health and/or public health orders issued by the government. The government requires all healthcare workers (which includes all OHV employees) to be vaccinated for COVID-19.

📌 Digital Systems Support Partner Hybrid (Melbourne)
🏢 OHV
📍 Melbourne