Job Description

Are you organised, customer-focused and looking for a varied role where no two days are the same?

Flehan Skips is seeking a motivated and professional Customer Service Officer to join our growing team. This is an excellent opportunity for someone who enjoys building relationships, solving problems and delivering exceptional customer service while supporting a fast-paced transport operation.

Working as part of a supportive team, you will be the first point of contact for our customers and play a vital role in connecting customers, drivers and operations to ensure the smooth delivery and collection of skip bins across South Australia.

Whether your background is in customer service, administration, transport, logistics, construction, waste management or scheduling, we’d love to hear from you.

About the Role

As our Skip Bin Customer Service Officer, you will be responsible for managing customer enquiries, processing bookings and assisting with the day-to-day coordination of deliveries and collections.

This role requires strong communication skills, attention to detail and the ability to manage multiple priorities while maintaining a high level of customer service.

Key Responsibilities:

- Manage incoming customer calls and email enquiries.
- Process skip bin hire bookings and accurately record customer information.
- Provide information on products, pricing, hire periods and services.
- Coordinate delivery, collection and exchange requests with the operations team.
- Communicate scheduling updates, delays and changes to customers.
- Process booking amendments, extensions and cancellations.
- Maintain accurate records to support invoicing and customer service outcomes.
- Assist with customer complaints, account enquiries and general administration.
- Liaise with drivers,



scheduling, operations and accounts teams.
- Support daily transport activities and help resolve customer and operational issues.
- Follow company procedures and escalate matters where required.
- Participate in rostered Saturday work.

About You

To be successful in this role, you will have:

- A positive attitude and strong work ethic.
- Excellent communication and interpersonal skills.
- A passion for delivering outstanding customer service.
- Confidence handling phone-based customer enquiries.
- Robust organisational skills and attention to detail.
- The ability to manage competing priorities in a busy environment.
- A practical, solutions-focused approach to problem solving.
- Sound computer skills and confidence learning new systems.
- The ability to work independently while contributing positively to a team environment.
- The ability to remain calm, professional and adaptable when priorities change.

Experience in customer service, administration, scheduling, transport, logistics, waste management, construction or Bin Manager software will be highly regarded, although full training will be provided to the right candidate.

Business Operating Hours:

Our Customer Service Team supports the business across:

- Monday to Friday: 7:00am – 5:00pm
- Saturday: 7:00am – 2:00pm

Rostered hours will be worked across these operating times.

Why Join Flehan Skips

- Join an established and growing South Australian business.
- Work within a supportive and down-to-earth team.
- Play an important role supporting residential, commercial and construction customers.
- Enjoy a diverse role where your contribution directly impacts business success.
- Develop your skills within transport, logistics and customer service operations.
- Long-term career opportunities for the right person.

📌 Customer Service Officer (Skip Bins) (Adelaide)
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