Are you an experienced Customer Service professional who thrives in a fast-paced setting and enjoys building strong customer relationships? We are seeking a proactive and detail-oriented Customer Service Officer to join a supportive and collaborative team.

In this role, you'll be the key point of contact for customers, ensuring every interaction is handled with professionalism, efficiency, and care. If you enjoy problem-solving, managing multiple priorities, and delivering outstanding customer experiences, we'd love to hear from you.

About the RoleAs a Customer Service Officer, you will play a vital role in supporting customers and internal teams by managing orders, responding to enquiries, and ensuring seamless communication throughout the customer journey.

Key Responsibilities

- Process customer sales orders accurately using SAP
- Provide customers with updates regarding stock availability, pricing, delivery delays, and estimated arrival times
- Follow up with customers before and after service delivery
- Respond to product, order, and delivery enquiries via phone and email
- Manage repair and credit enquiries from existing customers
- Generate daily sales order reports and other reports as required




- Liaise with freight providers to coordinate deliveries
- Monitor and check stock availability to support customer requirements

About YouTo be successful in this role, you will possess:

- Previous experience in a customer service role within a product-based environment
- Strong communication and relationship-building skills
- Excellent organisational skills with the ability to manage competing priorities
- High attention to detail and accuracy
- A proactive and team-focused approach
- Experience using SAP and Microsoft Office (highly regarded)

What's on Offer?

- Hybrid working arrangement – work from home up to 2 days per week after completing probation
- Supportive and close-knit team environment
- Positive workplace culture with regular team activities
- Quarterly team lunches
- Unlimited premium coffee onsite
- Convenient onsite parking

If you're looking to join a company that values its people and provides a collaborative, rewarding work environment, we encourage you to apply.
For a confidential discussion, please contact Kellie May on (03) 9535 2111.

📌 Sales/Operations Co-ordinator (Mulgrave)
🏢 Veritas
📍 Mulgrave