Cargo Operations Service Manager is responsible for providing leadership to direct reports, front-line work teams and the operation. Additionally, this role oversees and coordinates operational performance including, but not limited to, cargo metrics defined, safety, security, customer service delivery and other key performance indicators. This leader will serve as an operational liaison between Delta and all contracted business partners within a station. This Delta leader will also monitor for at-risk behaviors through daily safety observations.

Summary of responsibilities (not comprehensive of all tasks):

- Participates in Incident Analysis reports, Injury Prevention Group sessions and applicable station safety meetings.
- Ensures adherence to the station Safety Business Plan in addition to assuring compliance to our divisional Performance and Safety standards.
- Ensures distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity.
- Acts as a key communicator of timely and accurate information.
- Sets performance standards and ensures adherence to those standards and champions and leads others through change.
- Responsible for leadership development through mentoring, on-the-job training and delegation.




- Provides support, guidance, coaching and motivation based on individual needs.
- Uses strategy in thought processes and decision making.
- Measures and analyzes employee performance through the use of performance management tools, available customer service and operational metrics, job shadowing and direct observation.
- Responsible and accountable for the timely completion and delivery of performance appraisals, quality assurance observations, performance discussions, coaching and counseling and administrative action, while being a strong advocate of employee recognition.
- Continued training and development in building leadership capabilities is expected.
- Develops both strategic and tactical plans that create a safety-conscious setting resulting in employee safety and well-being.
- Responsible for administrating payroll processes and MSS updates
- Develops staff plans and schedules to best meet flight schedule and business volumes
- Works closely with USPS leadership on optimizing mail handling to ensure USPS requirements are met
- Responsible for process improvement to drive metric performance and exceed customer satisfaction

📌 Operations Service Manager (Sydney)
🏢 Delta Air Lines
📍 Sydney