- Permanent role|On Site parking |Based in North Rocks, Sydney
- Experience in AD, Windows 10, Office 365 suit, Network devices|AU Citizens/PR only
- Great career growth| Excellent company profit sharing

Our client is looking for Service Desk Analyst with 1st - 1.5 level support for Active Directory, Windows 10, Office 365 suit, general network devices and ERP systems.

Great growth opportunities| Excellent company profit sharing|AU Citizens/PR only

Key Responsibilities:

- First point of contact for all IT related issues and queries
- Providing IT Support over the phone, emails and face to face
- Respond, log, triage, and conduct troubleshooting to all first level IT Service Requests and Incidents within agreed service level agreement.
- User Administration - on-boarding and off boarding.
- 1st level support for Active Directory, Windows 10, Office 365 suit, general network devices, ERP systems.
- Participate in various projects and IT initiatives.

Key Skills Required:





- Previous experience in a Service Desk Analyst role
- Experience in supporting Active Directory, Windows 10, Office 365 suit, general network devices, ERP systems.
- Experience in a customer-facing technology role.
- Experience in Active Directory for managing users and groups
- Competent in troubleshooting Mobile Devices such as iPhones, iPads.
- Experience in troubleshooting physical and virtual desktop, laptop, phone, servers, printers, and network
- Ability to multi-task, prioritise and adapt to changing priorities in a fast-paced continuously evolving environment to achieve outcomes
- Outstanding communication and stakeholder management skills

Please Note: All resumes MUST be submitted in Word format.

If you are interested in hearing more about this position, don't hesitate to contact Sumeet Kaur.

📌 Service Desk Analyst (Parramatta)
🏢 Collaborate Recruitment
📍 Parramatta