Our Utilities Team are looking for a casual/part time Scheduling Coordinator/Works Coordinator to join us You will ensure all aspects of work orders across multiple contracts are scheduled, attended and completed at the end of each business day. Ensuring compliance with client, retailer, and AEMO requirements. The role provides day-to-day scheduling, allocation, support and coordination with customers and field teams, contributing to a high standard of work, service quality, and continuous improvement.

Key responsibilities
• Coordinate and drive field staff productivity to ensure all work orders are handled end-to-end and within regulatory time frames.
• Facilitate and manage all aspects of workforce scheduling, triage, planning and allocation using Excel and other relevant systems.
• Available on a rotating shift (7:30am–4:30pm) to manage inbound customer calls using client systems.
• Conduct outbound scripted calls with customers to obtain explicit informed consent, and coordinate calls with building managers to arrange technician access.
• Identify and consolidate data from the client in order to plan and allocate work orders.
• Maintain field resource leave requests to ensure adequate resourcing.
• Working efficiently with Service Stream and client systems and databases.
• Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the customer.
• Undertake and complete any other duties as requested by the Scheduling & Performance Manager.
• Solid focus on problem solving,



compliance and servicing the client’s expectations. Skills and experience required
• Minimum 12 months in a Customer Service, Scheduling or Technical Support role is essential.
• Competencies in MS Office suite: Word, Excel, Outlook is essential.
• Basic technical knowledge of Electrical Metering work is an advantage.
• Excellent organisational and administration skills.
• High level attention to detail.

About us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries
- we keep communities connected. Your next role comes with:
• Career development –

we offer
growth opportunities and support internal mobility. You will have access to skill enhancement through our online learning system and onsite training.
• Culture – we are dedicated to fostering a workplace environment that values safety, diversity and inclusion, and meaningful recognition.

How to apply
Please submit your interest with the apply button where you will be directed to create a profile and apply via our system Workday. We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups. Applications are unable to be accepted via email. If you require any reasonable adjustments to the recruitment process, please email [email protected].

📌 Scheduling Coordinator (Melbourne)
🏢 Service Stream
📍 Melbourne