About The Company
Whizdom is supporting a specialist technology and digital transformation consultancy that delivers complex programs across government, defence, telecommunications and enterprise environments. The consultancy has a strong reputation for ServiceNow, IT Service Management (ITSM), digital transformation and technology consulting. It partners with major organisations to deliver mission-critical business and technology outcomes through practical, high-quality solutions. With continued growth and increasing project demand, the business is expanding its ServiceNow practice. It is seeking experienced developers to contribute to high-profile Defence and Government programs and support customers operating in complex, security-conscious environments.

About The Role
This hands-on development role involves designing, building and enhancing ServiceNow solutions for enterprise customers. You will contribute to implementations, integrations, platform enhancements and optimisation initiatives, working closely with architects, consultants, technical leads and project delivery teams. You will engage with customers and stakeholders to understand business needs, translate requirements into technical solutions and help deliver reliable, user-focused outcomes. The role offers exposure to complex ServiceNow environments and opportunities to contribute to transformation programs across Defence and Government. Opportunities are available on a permanent or contract basis, with location options in Sydney, Melbourne, Canberra and Brisbane. Qualifications
• Active NV1 Security Clearance is mandatory.




• At least four years of ServiceNow development experience.
• Strong experience configuring and developing solutions on the ServiceNow platform.
• Demonstrated integration experience using REST, SOAP and API technologies.
• Experience with business rules, client scripts, script includes, workflows and service catalogues.
• Sound understanding of ITSM processes and ServiceNow platform best practice.
• Experience working in Agile delivery environments.
• Strong communication, collaboration and stakeholder engagement skills.
• ServiceNow certifications, including CSA, CAD or CIS, are highly regarded.
• Experience with one or more of ITSM, ITOM, HRSD, CSM, SPM, CMDB, Service Portal or Discovery is advantageous. Defence or Federal Government experience is also beneficial. Responsibilities
• Develop and configure ServiceNow applications, workflows and platform capabilities in line with customer requirements.
• Design, build and support integrations using REST, SOAP and other API technologies.
• Customise ServiceNow modules and develop catalogue items, business rules, client scripts, UI policies and workflow automation.




• Support platform upgrades, enhancements, maintenance and ongoing optimisation.
• Collaborate with architects, consultants, technical leads and delivery teams throughout the project lifecycle.
• Work directly with customers and stakeholders to clarify requirements and deliver appropriate technical solutions.
• Contribute to development standards, governance and platform best practice.
• Support the delivery of technology and transformation outcomes for Defence and Government customers. Advantages Successful candidates can access a salary of up to $160,000 plus superannuation for permanent opportunities, as well as contract options. An immediate start may be available. You will have the opportunity to work on high-profile Defence and Government programs, gain exposure to enterprise-scale ServiceNow environments and collaborate with experienced architects, consultants and technical leads. A supportive team environment and flexibility to work from Sydney, Melbourne, Canberra or Brisbane are also on offer. If you hold an active NV1 clearance and are interested in contributing to meaningful technology outcomes, contact Katrina Gabriel through Whizdom for more information. Equal Opportunity Whizdom and its client are committed to fair and inclusive recruitment. Applicants will be considered based on their skills, experience and suitability for the role. We welcome applications from people of all backgrounds and are committed to a respectful workplace free from discrimination.

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