About NEXA

NEXA is an Australian technology company delivering queue management software, hardware, and support and maintenance services to customers across Australia. We're based in Bondi Junction and work closely across our support, professional services and development teams.

About the role

You'll analyse, implement, maintain and support NEXA's systems, network infrastructure and security controls, working with customers, end users, vendors and internal teams to deliver reliable, secure and well-documented technology solutions. You'll report to the Support and Maintenance Manager as part of the Support Team.

What you'll do

- Analyse and interpret systems and network architecture specifications to support integration of hardware, software and communications systems
- Install, configure and maintain routers, switches, firewalls, servers and workstations
- Monitor network performance, capacity and usage trends, and diagnose and resolve system and network faults
- Provide support for SQL Server, IIS and application servers, including configuration and performance optimisation
- Implement and administer security protocols,



access controls and backup procedures, and manage security updates and patch deployments
- Provide incident response and troubleshooting for system and security-related issues
- Gather and document client requirements and recommend technology-based improvements
- Prepare and maintain network documentation, asset inventories, change logs and configuration records

What you'll bring

- Diploma or bachelor's degree in Information Technology or a related field
- Minimum 1 year of experience in an IT Support Analyst role or related field
- Hands-on experience configuring and troubleshooting network infrastructure (routers, switches, firewalls) and Windows server environments
- Working knowledge of SQL Server and IIS
- Understanding of security controls, patching and backup procedures
- Solid analytical and troubleshooting skills, with clear written and verbal communication for technical and non-technical audiences
- Attention to detail in documentation and record-keeping

📌 ICT Network Analyst (Sydney)
🏢 NEXA Group
📍 Sydney