What you'll be doing

You'll be responsible for the ongoing management, support and improvement of our Microsoft Dynamics 365 CE and Power Platform ecosystem.

This will include

- Managing and maintaining Dynamics 365 CE including user access, security roles and permissions
- Acting as a key point of contact for Dynamics 365 CE support and troubleshooting
- Working with stakeholders to understand business requirements and identify opportunities to improve systems, processes and workflows
- Developing automated workflows across areas such as lead management, sales pipelines and customer service
- Supporting Dynamics 365 CE projects from requirements gathering and solution development through to implementation
- Integrating Dynamics 365 CE with other business systems and third-party applications
- Developing test scripts and supporting UAT and smoke testing with end users
- Building and enhancing low-code/no-code solutions using Power Apps, including canvas and model-driven apps
- Creating automated workflows and business processes using Power Automate
- Managing Power Platform solutions across development, testing and production environments
- Maintaining documentation for system configurations,



workflows and processes
- Monitoring platform performance and supporting continuous improvement across the environment.

About you

You'll bring solid hands-on experience with Microsoft Dynamics 365 CE and be comfortable working with both technical teams and business stakeholders.

Ideally, you'll have:

- Experience configuring and customising Dynamics 365 CE across Sales, Customer Service and Customer Insights Journeys
- Development experience with JavaScript and C#, and REST API/WebAPI
- Experience with CICD using Github or Git
- Solid knowledge of Dynamics CE data imports, exports, data integrity and migration
- Experience integrating Dynamics CE with third-party systems
- Experience training and supporting end users across Dynamics CE and Power Platform
- Strong skills building low-code/no-code applications using Power Apps
- Experience designing automated workflows and business processes within Dynamics CE and Power Automate
- Strong problem-solving skills and attention to detail
- Experience with business rules analysis, user stories and acceptance criteria

📌 MS Dynamics CRM Analyst (Sydney)
🏢 Cuscal
📍 Sydney