This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes. The position of Help Desk operator will deliver a high level of customer service, demonstrating understanding, empathy, patience, and a positive attitude and provide a professional and courteous service, ensuring appropriate action and response within suitable timeframes. About The Team The Patient Support Services team is comprised of seven essential units that work collaboratively to ensure the smooth operation and safety of the healthcare environment. These units include Cleaning, which maintains hygiene and infection control standards; Linen, responsible for the supply and management of hospital textiles; Waste, which handles the safe and efficient disposal of various waste streams; and Porterage, which supports the movement of patients, equipment, and supplies throughout the facility. The Help Desk serves as a central communication hub, coordinating service requests and support tasks. CELS (Central Equipment Loan Service) provides and manages the distribution of medical equipment to support clinical care. Lastly, Security ensures the safety and protection of patients, staff, and visitors.

About The Role
In this role you will deliver quality outcomes for children, young people and families (Leader of Self) in accordance with the Children's Health Queensland Leadership Excellence Framework and the Queensland Public Service and the CHQ values . Your contribution will include:
• Efficiently respond to incoming calls and emails to the help desk ensuring they are actioned in a timely manner.
• Process and input tasks into an allocation system including but not limited to cleaning and porterage requests, after hours maintenance and food services.
• Develop and maintain thorough knowledge of all relative systems, applications, and communication devices.
• Comply with and utilise procedures, policies, regulations, and standards which impact upon the position,



including contemporary human resource management requirements and practices, such as workplace health and safety, equal employment opportunity and anti-discrimination policies.
• Rotational shifts e.g. (day, evening & night), 7
- day roster including weekends and public holidays may apply depending on shift and area rostered. About Children's Health Queensland Hospital and Health Service (CHQ HHS) Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales. Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital , Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service , our Child and Youth Mental Health Service , and other statewide services and programs including specialist outreach and telehealth services. Inclusion and diversity To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer. Some of the great benefits of working at CHQ HSS Advantages If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:
• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility You can find out more about why it's so great to work at CHQ HHS here . Occupational group Administration

📌 Help Desk Operator (Australia)
🏢 Children's Health Queensland Hospital and Health Service
📍 Australia