About us
Wellizen is a global, science-backed wellness brand management platform focused on building, managing, and scaling premium health, wellness, beauty, and lifestyle brands. Built on more than 12 years of experience in brand development, consumer marketing, social commerce, distribution, and international expansion, Wellizen has evolved into an integrated platform with end-to-end capabilities across brand incubation, product commercialisation, market positioning, content strategy, retail distribution, and global market scaling.

About the role
We are seeking a commercially minded, tech-savvy professional who can bridge the gap between business needs and technology solutions. Working 3 days per week, you will take ownership of our day-to-day IT, help set up and connect our business systems, and find practical ways to use AI and automation to work smarter. This is not a traditional IT support role or a purely technical development position. We want someone who enjoys solving business problems, introducing smart tools and turning ideas into practical outcomes.

Key responsibilities
1. IT infrastructure & business systems
• Set up and manage our IT environment: software, user accounts and cloud tools (eg. Microsoft 365, AWS etc.).
• Troubleshoot day-to-day IT issues and coordinate with external providers when needed.
• Recommend cost-effective tools that can grow with the business. 2. E-commerce & digital operations support
• Support our Shopify store (online shop and wholesale/B2B ordering)
• Help connect Shopify with our inventory system (Cin7 Core), accounting (Xero), warehouse/fulfilment partners and CRM.
• Work with internal team members and external vendors to improve workflows.
• Set up website analytics, sales reporting and simple dashboards. 3. AI adoption & automation




• Support functional team to find practical ways to use AI in marketing content, customer service, operations and admin.
• Evaluate and roll out AI tools such as ChatGPT, Claude and Microsoft Copilot etc.
• Build simple AI workflows and automations with tools like Zapier, Make or n8n.
• Help build easy tools that support our community and brand ambassador program, such as content templates, referral tracking and follow-ups.
• Set clear guidelines for responsible AI use and data privacy.
• Train and support the team to use AI tools with confidence. 4. Data, privacy & compliance
• Help develop practical data governance and privacy practices across the business, in line with the Australian Privacy Principles.
• Document and maintain our data flows: how customer, transaction and business information is collected, stored, accessed, shared and retained.
• Work with management and external legal advisers to turn Australian privacy and data protection requirements into everyday processes and system controls.
• Maintain privacy documentation and procedures, including our Privacy Policy, data retention practices and access management.
• Support our online health questionnaire to meet TGA

requirements:
AI recommends only from pre-approved content, and health data stays separate from marketing and advertising tools.
• Review data handling across Shopify, cloud applications, AI tools and third-party providers, and flag privacy and security risks.




• Put sensible cybersecurity, backup and access controls in place, and assist with data access and deletion requests and basic incident response.
• Promote privacy-by-design as new systems, integrations and AI solutions are introduced. 5. Technology planning & business partnership
• Work closely with the founder to understand priorities and turn them into practical technology projects.
• Compare vendors, software options and costs.
• Build and maintain a simple, prioritised IT and AI roadmap.
• Support future projects as we expand into pharmacy/B2B channels and overseas markets. About you You combine technical skills with business sense, and you like being both strategic and hands-on. Ideally, you will have:
• 5+ years in IT, business systems, digital transformation, technology consulting or a related field.
• Experience supporting IT and cloud-based systems in a small or growing business.
• Familiarity with Shopify, e-commerce platforms or system integrations.
• Practical experience with AI tools and workflow automation platforms.
• A good understanding of cybersecurity, data privacy and IT best practice.
• Strong problem-solving skills and the ability to work independently.
• Fluent in Mandarin Chinese, both spoken and written.
• Clear communication, including explaining technical ideas to non-technical colleagues. Nice to have:
• Experience with Shopify apps, APIs or third-party integrations.
• Knowledge of inventory, ERP or accounting systems (e.g. Cin7, Xero) or CRM tools.
• Experience in a startup, SME, e-commerce or health and wellness business, including working within TGA rules for health products.
• Familiarity with Australian privacy and data protection requirements.

📌 MeriSync – IT (Sydney)
🏢 Wellizen
📍 Sydney