Job Title: Client Intake & Digital Marketing Specialist (2 Roles Available)

Location:
Brisbane CBD (Main Hub) Work Type: Full-time (Monday – Friday, 8:30 AM – 5:00 PM — flexible hours considered for the right candidate)

Salary:
Competitive Base + Incentives (Negotiable based on experience) About the Mortgage Choice Brisbane Hub At Mortgage Choice, we take the stress out of home buying and financing by providing clear, trustworthy, and award-winning mortgage broking services. Our Brisbane City Hub is expanding rapidly, and we are looking for two energetic, organized, and proactive team members to help drive our next phase of growth. If you enjoy connecting with everyday Australians, have a flair for creative digital content, and thrive in a vibrant team workplace, this is the role for you. The Role The Client Intake & Digital Marketing Coordinator acts as the central link between Mortgage Choice’s prospective clients, our digital brand presence, and the broker team. The role holds dual accountability: maximizing conversion on incoming leads through rapid, professional qualification, diligent follow up, proactive support and strengthening the Brisbane Hub’s local digital presence through consistent content and campaign execution. This dynamic role blends front-line client intake with creative digital marketing. You will ensure potential clients receive prompt, warm, and professional support while keeping our brand visible, engaging, and relevant online. 1. Inbound Lead & Pipeline Management
• Respond swiftly to incoming enquiries across web, phone, partner portals, and social channels.
• Conduct initial discovery calls to qualify client needs (e.g., first home buyer, refinance, property investment).
• Match qualified clients with our brokers and schedule consultations directly into calendars.




• Drive client engagement to ensure requests for information and documentation is received and the client onboarding is seamless
• Maintain clean client records and pipeline progression inside our CRM system. 2. Social Media & Digital Marketing
• Plan, create, and schedule engaging content across Instagram, Facebook, LinkedIn, and TikTok.
• Highlight local team wins, client settlement stories, market updates, and educational mortgage tips.
• Run and monitor local paid digital ad campaigns (Meta Ads, Google Ads) in collaboration with leadership.
• Build community engagement by responding to direct messages, comments, and online reviews (Google Business Profile). What We Are Looking For
• Communication

Skills:
Clear, confident, and empathetic phone manner with strong written communication.
• Tech & Digital Fluency: Experience managing social media platforms (business tools, scheduling apps, Canva/CapCut basics).
• Organisational Drive: Ability to handle multiple enquiries, manage calendars, and keep CRM notes up to date.
• Positive Energy: A team player who brings initiative, reliability, and enthusiasm to our Brisbane CBD Hub. Prior experience in financial services, mortgage broking, real estate, or digital agency support is an advantage, but great attitude, phone skills, and coachability come first.

What We Offer
• Prime

Location:
Work right in Brisbane City with easy access to trains, buses, cafes, and riverfront walks.
• Flexibility: Standard hours are Monday to Friday, 8:30 AM – 5:00 PM, with flexibility available for the right fit.
• Growth & Mentorship: Direct exposure to top-tier brokers and formal training in property finance and digital lead generation.
• Supportive Culture: Collaborative team atmosphere and regular social & fitness events.

📌 Client Specialist (Brisbane City)
🏢 Mortgage Choice Brisbane City
📍 Brisbane City