About The Company
Wow Recruitment Idibu is recruiting on behalf of a growing healthcare organisation dedicated to helping people improve their quality of life. The organisation supports customers seeking hearing care and is committed to delivering helpful, thoughtful service at every stage of their experience. With a modern Sydney CBD office, a collaborative team setting and a focus on developing its people, this is an opportunity to join an organisation offering stability and room to grow.

About The Role
As a Customer Support Specialist, you will be an approachable and reliable point of contact for customers navigating their hearing care journey. You will provide guidance and information over the phone and by email, helping customers understand available services, appointments and next steps. Your work will contribute to a smooth, supportive experience and help customers feel informed and confident. This is a full-time, permanent opportunity based in Sydney CBD, with Monday-to-Friday hours and no weekend work. The salary is $70,000 plus superannuation. Comprehensive training will help you learn the organisation’s services, processes and systems. The role is well suited to someone who enjoys connecting with people, solving enquiries and making a meaningful difference through excellent customer service. Qualifications We welcome applications from candidates with experience in customer-facing roles, including customer service, healthcare, hospitality, retail, travel, banking, administration or contact centres. Previous experience in hearing care is not required; a positive attitude and willingness to learn are essential.
• Clear, confident communication skills and a friendly, professional phone manner.
• A genuine interest in helping people and building positive customer relationships.
• Strong listening skills and the ability to understand customer needs.




• Good organisation and attention to detail when managing enquiries and follow-ups.
• The ability to learn new information and systems quickly.
• A collaborative approach and a willingness to contribute to a supportive team. Responsibilities
• Guide customers through relevant stages of their hearing care journey with patience and care.
• Respond to enquiries by phone and email, sharing accurate information about services and appointments.
• Build rapport and provide a helpful, respectful customer experience in every interaction.
• Follow up with customers and help ensure they understand the next steps in their care journey.
• Keep customer information and interactions organised in the relevant systems.
• Work closely with internal teams to coordinate support and achieve positive customer outcomes.
• Continue developing your product, service and process knowledge through training and daily experience. Benefits Join a purpose-driven organisation where your service skills can make a difference to customers’ everyday lives. You will receive full training, so you can build confidence and capability without needing prior hearing industry experience. The team offers a supportive, social setting and opportunities to develop your skills, pursue growth opportunities and progress internally. The position provides a salary of $70,000 plus superannuation, stable full-time permanent employment and weekday

working hours
, with no weekends. You will work from a modern office in Sydney CBD, conveniently located close to public transport. Long-term career opportunities are available for people who want to grow with the organisation. Equal Prospect Wow Recruitment Idibu and the hiring organisation are committed to fair and inclusive recruitment. Applications are welcomed from people of all backgrounds and experiences. Selection is based on relevant skills, experience, potential and the ability to contribute positively to the role and team.

📌 Customer Support Specialist (Australia)
🏢 TaskVerse
📍 Australia