Company Description With You 360 is a Sydney-based organization that supports NDIS participants across Greater Sydney, both in person and remotely. Founded by a leader with deep NDIA and NDIS experience and an entrepreneur passionate about building better services, the company combines insider knowledge of the scheme with a human, participant-centered approach. With You 360 is dedicated to making the NDIS easier to navigate, focusing on clarity, care, and practical outcomes for every participant.

The team works at each person’s pace, prioritizing simple, unhurried support that is tailored to individual needs. Applicants can expect to join a mission-driven organization that values warmth, initiative, and real impact in people’s lives.

Role Description The Support Coordinator is a contract based role based in the Greater Sydney Area. This role involves working directly with NDIS participants to understand their goals, explain available options, and develop coordinated support plans.

The Support

Coordinator will connect participants with service providers, organize appointments, maintain accurate case records, and monitor progress to ensure supports remain aligned with individual needs. Day-to-day responsibilities include responding to participant queries, troubleshooting issues with services or plans, and collaborating with families, providers, and other stakeholders.



The role also requires staying up to date with NDIS processes and guidelines, and providing clear, empathetic guidance to help participants feel confident within the system.

Qualifications

- Candidates should possess strong Interpersonal Skills and Communication abilities to build trust, explain complex information clearly, and collaborate with participants and stakeholders.
- Candidates should possess Case Management experience, including coordinating services, maintaining documentation, and monitoring participant progress and outcomes.
- Candidates should possess Customer Service skills, with a focus on responsiveness, problem-solving, and delivering a positive, person-centered experience.
- Candidates should possess Technical Support capabilities, including basic proficiency with digital tools, NDIS portals, and record-keeping systems.
- Relevant qualifications in social work, community services, disability support, or a related field are highly beneficial.
- Knowledge of the NDIS framework, policies, and funding structures, and prior experience working with NDIS participants is an advantage.
- Ability to work in office in the Greater Sydney Area, manage a caseload independently, and adapt to changing participant needs.
- Demonstrated commitment to inclusive, person-centered practice and respect for people from diverse backgrounds.

📌 Support Coordinator (Sydney)
🏢 With You 360
📍 Sydney