28 Oct
|
AccorHotel
|
Mascot
Job Description
Reporting directly to the Revenue Manager, you will oversee the daily operations of the Reservations Department, ensuring effective processes, exceptional guest service and strong revenue performance.
Key Responsibilities:
- Lead, motivate and support the Reservations team to achieve departmental objectives.
- Oversee and coordinate daily reservations operations to ensure accuracy and efficiency.
- Develop and implement effective reservation procedures and processes.
- Manage reservations through Opera PMS, GDS and other online booking systems.
- Work closely with the Revenue Manager to support revenue optimisation and financial objectives.
- Maintain accurate reservation records, reporting and system information.
- Build strong working relationships with internal departments and external stakeholders.
- Deliver exceptional guest service while ensuring operational excellence.
📌 Reservations Manager (Mascot)
🏢 AccorHotel
📍 Mascot