The Inside Sales Representative will be part of a small sales team, contributing to the organisation in an inside sales role.
Key responsibilities
- Field inbound customer inquiries from phone and email to process orders and quotes in NetSuite
- Qualify inbound leads through customer calls
- Update and maintain customer contact details in NetSuite as appropriate, including removing customer record duplications
- Respond to customer inquiries for more information, including advice on product selection
- Customer follow-up moving opportunities through the sales funnel
- Conduct post 3-month aftersales customer service calls
- Collaborate with Customer Support, Training and Operations to address internal and external customer issues that may arise
- Update sales status in Netsuite and sales notes on open estimates to inform pipeline progression and forecast meetings on a weekly basis
- Prepare quarterly reports sharing insights and KPI delivery
- Support Faunatech's Outbound Sales function by performing sales administration duties for example, call list creation, customer research and CRM clean up
About you
- Minimum 3 years inside sales experience essential
- Experience in responding to and progressing to close inbound sales cases
- Experience working with NetSuite, HubSpot or similar CRM
- Strong organisational skills and attention to detail
- Positive written and verbal communication skills with a strong phone presence
- Ability to manage many disparate tasks with frequent reprioritisation
- Problem-solving for customers, providing exceptional customer service
- Proficiency with Microsoft Office tools, Zoom and Google Suite
- Bachelor's degree or related industry experience
- Ability to attend occasional meetings outside standard hours for international team coordination
Working conditions
- Work is performed on site in Rydalmere, NSW within an office environment, with standard office equipment available.
- Faunatech is an equal opportunity employer.
- Please note to apply must be a permanent resident or citizen within Australia.