About the role

Multicam Routing Systems is the largest supplier of CNC routing machinery in Australia. This position would suit a person with some machinery background who is willing to learn and understand our range of CNC machines. Common sense and a hands-on approach are essential. Good communication and administrative skills are also essential to be able to liaise with customers at all levels.

Key responsibilities

- Maintain regular contact with customers to schedule machine servicing and ensure all completed works are accurately invoiced

- Coordinate service breakdown calls with customers, ensuring company procedures are followed, including obtaining work authorisations prior to commencing repairs and invoicing

- Manage and operate the service department in a profitable and efficient manner

- Coordinate technical staff and prepare weekly work schedules to maximise productivity and customer service outcomes





- Arrange and coordinate machine installations with both customers and technicians

- Follow up with customers after major repairs or servicing to ensure satisfaction and ongoing support

- Maintain excellent communication with customers, always providing professional and courteous service

- Answer, manage, and redirect incoming telephone calls in a friendly and skilled manner

About you

- Some machinery background

- Willing to learn and understand CNC machines

- Common sense and hands-on approach

- Good communication skills

- Administrative skills

About the Role

- Full - time position based in our Lytton branch, Monday - Friday 9am - 5pm

- Package negotiable pending experience

- Mobile Phone provided

- Free onsite parking

📌 Senior Service Coordinator (Lytton)
🏢 Multicam Systems
📍 Lytton