About the role

As Member Engagement Manager, you will build trusted connections with Workplace Relations Directors, HR leaders and practitioners across Australia. You will understand their institutional priorities and workforce challenges, connect peers and turn member insights into practical opportunities for AHEIA's services, professional development and advocacy. Working closely with the CEO, AHEIA directors and colleagues, you will combine relationship management with hands-on delivery of meetings, networks and member initiatives. Your insights will also support AHEIA's engagement with Chief People Officers and other senior university leaders.

Key responsibilities

- Build and maintain strong member relationships through regular, proactive engagement.

- Develop and deliver a structured member engagement plan, supporting onboarding, participation, re-engagement and retention.

- Lead the planning and delivery of AHEIA's State Meetings nationally, creating timely, relevant agendas with members and subject-matter experts.

- Coordinate and develop the Organisational Development Network and other professional networks, encouraging peer learning and collaboration.

- Capture member feedback and emerging workforce issues to inform services, events, communications and advocacy priorities.

- Develop sponsorship and partnership opportunities that deliver value for members and support AHEIA's activities.

- Maintain accurate stakeholder records and ensure consistent follow-up.





- Contribute to the AHEIA National Conference and other major member activities.

About you

- Extensive and recent experience in HR, People & Culture, organisational development and/or workplace relations within the Australian higher education sector is essential.

- You understand how universities operate, including their structures, governance, workforce models, enterprise agreements and bargaining environment.

- Demonstrated success building stakeholder relationships, understanding needs and delivering valued outcomes.

- Experience planning and delivering professional networks, communities of practice, forums, meetings or events across multiple locations.

- Solid communication, facilitation and presentation skills.

- Excellent organisation and project management skills, with the ability to manage competing priorities and follow through independently.

- Sound judgement, discretion and sensitivity when handling institutional and workforce information.

- Experience using CRM or stakeholder management systems and engagement data.

- Relevant tertiary qualifications, or equivalent significant professional experience.

About us

The Australian Higher Education Industrial Association (AHEIA) is the peak employer body for Australia's higher education sector. We support member universities through specialist workplace relations and employment law advice, advocacy, workforce strategy, professional development, events and sector connection.

📌 Member Engagement Manager - Higher Education (Melbourne)
🏢 Australian Higher Education Industrial Association
📍 Melbourne