Full-Time | Monday to Friday | Onsite Parking Provided

About Us

Building Response Australia is a growing insurance building company based in Slacks Creek, specialising in residential and commercial insurance repairs throughout South East Queensland.

As part of the Australian Response Group, we provide end-to-end building, restoration and repair services to some of Australia's leading insurance companies. In addition to insurance repairs, we also undertake a range of high-end and large-scale commercial projects.

We pride ourselves on delivering quality workmanship, exceptional customer service and efficient outcomes for our clients.

About the Role

We are looking for a motivated and organised Administration / Claims Assistant to join our friendly and busy team in Slacks Creek.

This is a varied, fast-paced role where no two days are the same! You will work closely with our supervisors, assessors and administration team to assist with the day-to-day coordination of insurance repair claims.

The successful candidate will be someone who enjoys being busy, has excellent attention to detail and can confidently juggle multiple priorities while maintaining a positive, customer-focused approach.

Key Responsibilities

- Managing incoming emails and phone enquiries from clients, customers and trades.

- Coordinating appointments, bookings and team calendars.

- Preparing and issuing repair contracts to homeowners.

- Creating new jobs and ensuring all required claim information is accurately recorded.

- Maintaining job records and updating insurer portals and internal systems.

- Monitoring job progress and assisting with meeting client KPIs and timeframes.

- Providing administrative support to repair supervisors and assessors in managing their portfolios.





- Allocating and coordinating trades, subcontractors and suppliers as required.

- Following up outstanding information, documentation and job updates.

- Assisting the wider team with general administration and claims coordination duties.

About You

We are looking for someone who brings a positive attitude, strong work ethic and willingness to learn.

To be successful in this role, you will ideally have:

- Previous experience in administration, customer service or a similar role.

- Excellent written and verbal communication skills, with a confident and professional phone manner.

- Strong organisational skills and the ability to manage competing priorities.

- High attention to detail and accuracy when entering and managing information.

- Proficiency in Microsoft Office, particularly Outlook, Word and Excel.

- The ability to work both independently and collaboratively within a team.

- A proactive, can-do attitude and willingness to take initiative.

- The ability to remain calm and adaptable in a busy, fast-paced environment.

- Previous experience in insurance claims, building or construction administration will be highly regarded, but is not essential.

What We Offer

- Full-time, Monday to Friday position.

- Supportive, friendly and collaborative team environment.

- Onsite parking.

- Company uniform provided.

- Opportunities to learn, develop and grow within the business.

- A wide-ranging role within a growing company.

- Competitive salary, commensurate with experience.

Apply Now!

If you're an enthusiastic and organised individual who enjoys a busy work environment and being part of a supportive team, we'd love to hear from you!

Apply through SEEK with your resume and a brief cover letter outlining your relevant experience.

📌 Claims Administrator (Slacks Creek)
🏢 Building Response Australia
📍 Slacks Creek